Medical Receptionist

iDx; Warrnambool; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive training

Uniform provided

Employee benefits

Fitness Passport

Career development

Job summary

Lake Imaging in Warrnambool is seeking a friendly Medical Receptionist to join our clinic as the face of the organisation. This Full-Time role focuses on delivering high-standard service to patients and referrers, scheduling and coordinating appointments, and supporting the imaging team.

You should bring customer-focus, excellent communication, and strong computer skills. A willingness to learn medical terminology is essential.

Qualifications

• Experience in a customer-facing role.
• Willlingness to learn medical terminology.
• Strong computer and keyboard skills.
• Excellent communication and time management.

Responsibilities

• Answering calls in a friendly, professional manner.
• Scheduling and coordinating appointments using Visage RIS.
• Maximising clinic efficiency and workflow.
• Managing referrals from multi-disciplinary teams.
• Preparing patients with clear information on preparation and costs.

Skills

Customer service

Time management

Tech savvy

Communication

Tools

RIS Visage

Job description

ABOUT US Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.

ABOUT THE ROLE Working as part of a team and being the face of our organisation, we are seeking a Full-Time Medical Receptionist to work at our Warrnambool clinic as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community.

What You’ll Be Doing

• Answering Calls: Be the friendly, professional voice that patients and referrers hear.
• Scheduling: Use our state-of-the-art RIS system - Visage
• Maximising Efficiency: Keep things running smoothly by managing appointments.
• Referrals: Action patient referrals from multi-disciplinary teams
• Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.
• This is a Full-Time role working Monday to Friday.

Why You’ll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
• Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
• Expert Team: Learn from an experienced team willing to share their knowledge.
• Full Uniform Provided: Look professional with our provided uniforms.
• Recognition Programs: Enjoy staff recognition programs and awards.
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
• Fitness Passport: Access over 1000 fitness locations nationwide.
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100’s of retailers, travel and on healthcare for you & your family.
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging.

What You Bring

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI’s.
• Positive Attitude: A “can-do” attitude that builds rapport with patients, staff, and professionals easily.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.