Medical Receptionist

Railway Terrace Medical Practice; Sydney; On-site; AUD 52,000 - 64,000; Full time

Job summary

Railway Terrace Medical Practice in Merrylands NSW is seeking an experienced Medical Receptionist to join a busy clinic serving in-person and online patients. You will work with our admin and practitioner team across 4 days per week, totaling 32 hours, with no weekend shifts.

Key duties include appointment management, Medicare and Workers Compensation billing, client support, greeting patients, and general administrative tasks.

Qualifications

• Minimum 1 year medical reception experience.
• Experience with Best Practice software.
• Strong customer service and admin skills.
• CPR First Aid certification.

Responsibilities

• Manage appointments and scheduling.
• Handle Medicare and Workers Compensation billing.
• Provide client support and greeting.
• Support practitioners and correspondence.
• Maintain patient files and records.
• Oversee administrative tasks and billing.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork and independence

Flexibility

Organizational skills

Written and verbal communication

Empathy

Prioritization

Adaptability

CPR First Aid

Tools

Best Practice software

Hicaps

Tyro terminals

Job description

Railway Terrace Medical Practice – Merrylands NSW

Railway Terrace Medical Practice is looking for an experienced Medical Receptionist to join our very busy team. We are located in Merrylands offering services both in person and online to provide optimum healthcare to patients unable to attend in person. We are excited to add an experienced Medical Receptionist to our team who will be working alongside our administrative and practitioner team. We host a team of 5 practitioners, 2 working per shift ranging in modalities from, GPs, a Psychologists, Nurses and more. You will be joining a dynamic and passionate team of healthcare professionals.

Medical Receptionist Key Responsibilities:

We are seeking an experienced medical receptionist to join our amazing reception team in supporting the daily functions of the clinic, including practitioner and patient needs.

• Appointment Management
• Billing Processes both Medicare and Workers Compensation
• Client Support
• Client Greeting and Communications
• Practitioner Support and Correspondence
• File Management
• Administrative Management
• Medicare and Private billing
• Workers Compensation billing

Medical Receptionist Qualifications and Skills:

• Minimum 1 year Medical Reception experience
• Experience using Best Practice software
• Experience in customer service administrative role
• Strong customer service skills - demonstrated patient-focused approach in service provision with genuine empathy
• Excellent interpersonal and communication skills
• Well-presented, friendly and courteous
• Work cooperatively and independently
• High level of flexibility
• Ability to adapt to different clients
• Great written and verbal communication skills
• Demonstrated ability to prioritize and organizeCPR and First Aid Certification
• Medicare billing, batching preferred
• Experience using Hicaps & Tyro terminals

Work Hours

The role will require commitment of 32 hours per week, working 4 days a week, no weekend work.