Medical Receptionist

KG Talent; Bayside Council; On-site; AUD 48,000 - 64,000; Full time

Job summary

Key Health is expanding and is seeking warm, reliable Medical Receptionists to join our growing team across multiple Sydney locations. You will be the first point of contact, ensuring a welcoming and professional experience for every patient while supporting day-to-day practice operations.

There are opportunities to work across Key Health Pagewood, CBD South and St Leonards, with full-time or part-time roles.

Qualifications

• Experience in medical reception or administrative role preferred.
• Strong customer service and patient-focused approach.
• Proficient with Windows and HotDoc for appointments and payments.
• Ability to work well in a team and follow processes.
• Calm, professional communication in busy environments.

Responsibilities

• Providing friendly and professional customer service to patients and staff.
• Answering phone calls, managing enquiries and scheduling appointments.
• Patient check-in, processing payments and front desk operations.
• General administration: filing, emailing, faxing and correspondence.
• Support doctors and practice staff with daily administrative tasks.
• Collaborate with reception team and Practice Manager to complete tasks on time.
• Follow practice procedures for patient results and recalls.
• Assist with patient triage and escalate urgent matters when required.
• Maintain a clean, organised, and welcoming reception and clinic environment.
• Ensure confidentiality and compliance with Privacy Act 1988.

Skills

Customer service

Teamwork

Attention to detail

Calm communication

Microsoft Windows

HotDoc

Office systems

Tools

HotDoc

Microsoft Windows

Job description

Medical Receptionist | Key Health - Multiple opportunities across Sydney

Key Health Medical Practices is expanding, and we're looking for warm, reliable and professional Medical Receptionists to join our growing team across multiple locations.

If you enjoy working in a fast paced healthcare environment where patient care and teamwork come first, we would love to hear from you.

About The Role

As a Medical Receptionist at Key Health, you will be the first point of contact for our patients and an important part of the care journey. You will help ensure the smooth day to day running of the practice while delivering a welcoming and professional experience for every patient.

There are opportunities to work across multiple sites for training, development and professional growth.

Our permanent Medical Receptionists are given opportunities to work towards Senior Medical Receptionist or Management roles.

Available locations and employment types

Key Health Pagewood - Full time or part time (min. 4 days)

• Onsite, undercover parking
• Close to Westfield Eastgardens
• Family and community focused

Key Health CBD South - Full time or part time

• Centrally and conveniently located above Museum Station across from leafy Hyde Park
• Exposure to a busy, fast paced environment offering GP services and occupational health

Key Health St Leonards - Full time or part time

• Near Royal North Shore Hospital, walking distance to St Leonards Train Station and Crows Nest Metro Station

Key Responsibilities

• Providing friendly and professional customer service to patients, doctors and the wider clinical team
• Answering phone calls, managing enquiries and booking appointments
• Patient check in, processing payments and handling front desk operations
• General administration including filing, emailing, faxing and correspondence
• Supporting doctors, nurses and practice staff with daily administrative needs
• Working closely with the reception team and Practice Manager to complete daily tasks accurately and on time
• Following practice procedures for patient results, recalls and clinical administration
• Assisting with patient triage and escalation of urgent matters where required
• Maintaining a clean, organised and welcoming reception and clinic environment
• Ensuring strict confidentiality and compliance with the Privacy Act 1988
• Supporting additional tasks as directed by management or practice principals

What We're Looking For

• Previous experience in a medical reception or administrative role (preferred)
• Strong customer service skills and a patient focused approach
• Confident using Microsoft Windows, HotDoc and general office systems
• Ability to work well in a team environment
• Strong attention to detail and ability to follow processes
• Calm, professional communication style, especially in busy or high pressure moments

Why join Key Health

• Multiple locations and flexible working arrangements
• Supportive and collaborative team environment
• Opportunity to grow within a respected and expanding medical group
• Meaningful work where you make a real difference to patients every day

If you are organised, people focused and thrive in a healthcare setting, we would love to hear from you.