Medical Receptionist (Part-Time)

Dr Lucia Saliba; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Dr Lucia Saliba in Liverpool and Campbelltown seeks an experienced Medical Receptionist to deliver professional patient service across split practices. The role supports billing, appointment management and records handling in a collaborative healthcare environment.

The ideal candidate has at least one year of reception/secretarial experience, proficiency with Genie software, and strong communication, privacy, and organizational skills. Training and flexible hours are available.

Qualifications

• Minimum of one year experience as a medical secretary or receptionist.
• Proficient in Genie medical software (Training available).
• Excellent telephone manner.
• Ability to communicate calmly and effectively with patients, Doctors and staff.
• Good understanding and use of Microsoft Office.
• Ability to protect patient privacy and confidentiality.
• High level of emotional intelligence.
• Ability to drive to the practice's various locations regularly.

Responsibilities

• Answer incoming phone calls efficiently, confidentially and politely at all times.
• Book, change and cancel patient appointments in keeping with guidelines.
• Conduct face to face contact with patients with a caring and polite attitude.
• Ensure messages are complete, details correct and relay in a timely manner.
• Ensure patient records are kept up to date.
• Ensure that all patient reports and records are ready, available for patient consultations.
• Ensure safety and cleanliness of reception, waiting room areas and the office in general.
• Stock take and ordering of stock.
• Applicants must be available for flexible working hours, Tuesday to Friday with some early morning starts and late afternoon finishes.

Skills

Communication skills

Telephone etiquette

Emotional intelligence

Attention to detail

Teamwork

Independent work

Organisational skills

Professional presentation

Tools

Genie medical software

Microsoft Office

Eclipse system

Job description

Based: Liverpool and Campbelltown (Split Practices)

Position Purpose:

Our practice is primarily based in Liverpool, South Western Sydney with both public and private appointments. Our Medical Receptionists ensure all patients receive excellent service in a professional and caring environment. The Medical Receptionists work collaboratively with the senior surgeon, other medical receptionists and external Health Professionals in both the public and private healthcare system.

Ability to produce accurate and timely patient quotes

Ensuring billing is completed accurately and in a timely manner

Familiarisation with Medicare billing procedures

Usage of Eclipse system

Ability to communicate effectively with doctors, staff and patients

Ability to prioritise and organise workflow effectively

Ability to protect patient privacy and confidentiality

Ability to work as part of a team, as well as independently

High level of emotional intelligence

Excellent telephone manner

Excellent personal presentation

Ability and desire to learn new skills

High level of attention to detail

A minimum of one years’ experience as a medical secretary or receptionist

Proficient in Genie medical software (Training available)

Ability to communicate calmly and effectively with patients, Doctors and staff

Good understanding and use of Microsoft Office

Reports to:

Duties & Responsibilities Include but not limited to:

Answer incoming phone calls efficiently, confidentially and politely at all times.

Book, change and cancel patient appointments in keeping with guidelines

Conduct face to face contact with patients with a caring and polite attitude

Ensure messages are complete, details correct and relay in a timely manner

Ensure patient records are kept up to date

Ensure that all patient reports and records are ready, available for patient consultations

Ensure safety and cleanliness of reception, waiting room areas and the office in general

Ability to drive to the practice's various locations regularly

Stock take and ordering of stock

Other duties as assigned

The successful candidate will be remunerated award levels.

Applicants must be available for flexible working hours, Tuesday to Friday with some early morning starts and late afternoon finishes.

What can I earn as a Medical Receptionist