Medical Receptionist (Part-Time)

Dr Lucia Saliba; Liverpool City Council; On-site; AUD 40,000 - 55,000; Full time

Job summary

Dr Lucia Saliba in Liverpool, NSW, seeks a Medical Receptionist to support reception, administrative tasks and patient care across split practices in Liverpool and Campbelltown. You will work with doctors and health staff to ensure smooth operations in both public and private settings.

The role requires excellent communication, accuracy, and a caring bedside manner, with a minimum of one year in a medical secretary/receptionist position. Training on Genie software is available.

Qualifications

• Minimum of one year of experience as a medical secretary or receptionist.
• Proficient in Genie software (Training available).
• Familiar with billing procedures and patient confidentiality.

Responsibilities

• Answer incoming phone calls promptly and politely.
• Book, change and cancel patient appointments.
• Provide face-to-face patient service with a caring attitude.
• Ensure messages are complete and relayed timely.
• Keep patient records up to date.
• Ensure patient reports are ready for consultations.
• Maintain safety and cleanliness of reception areas.
• Ability to drive between practice locations as required.
• Stock take and ordering of stock.
• Perform other duties as assigned.

Skills

Appointments booking

Billing accuracy

Medicare billing

Phone etiquette

Communication with patients

Teamwork

Attention to detail

Patient privacy

Tools

Genie Medical Software

Eclipse system

Microsoft Office

Job description

Based: Liverpool and Campbelltown (Split Practices)

Position Purpose:

Our practice is primarily based in Liverpool, South Western Sydney with both public and private appointments. Our Medical Receptionists ensure all patients receive excellent service in a professional and caring environment. The Medical Receptionists work collaboratively with the senior surgeon, other medical receptionists and external Health Professionals in both the public and private healthcare system.

• Ability to produce accurate and timely patient quotes
• Ensuring billing is completed accurately and in a timely manner
• Familiarisation with Medicare billing procedures
• Usage of Eclipse system
• Ability to communicate effectively with doctors, staff and patients
• Ability to prioritise and organise workflow effectively
• Ability to protect patient privacy and confidentiality
• Ability to work as part of a team, as well as independently
• High level of emotional intelligence
• Excellent telephone manner
• Excellent personal presentation
• Ability and desire to learn new skills
• High level of attention to detail
• A minimum of one years’ experience as a medical secretary or receptionist
• Proficient in Genie medical software (Training available)
• Ability to communicate calmly and effectively with patients, Doctors and staff
• Good understanding and use of Microsoft Office

Duties & Responsibilities Include but not limited to:

• Answer incoming phone calls efficiently, confidentially and politely at all times.
• Book, change and cancel patient appointments in keeping with guidelines
• Conduct face to face contact with patients with a caring and polite attitude
• Ensure messages are complete, details correct and relay in a timely manner
• Ensure patient records are kept up to date
• Ensure that all patient reports and records are ready, available for patient consultations
• Ensure safety and cleanliness of reception, waiting room areas and the office in general
• Ability to drive to the practice's various locations regularly
• Stock take and ordering of stock
• Other duties as assigned

The successful candidate will be remunerated award levels.

Applicants must be available for flexible working hours, Tuesday to Friday with some early morning starts and late afternoon finishes.