Medical Receptionist

Bronte Medical Centre; Sydney; On-site; AUD 33,000 - 44,000; Full time

Job summary

Bronte Medical Centre is seeking a friendly reception to greet patients both in person and on the phone, delivering warmth and professionalism.

You will manage appointments using Best Practice and HotDoc, check patients in and out, handle recalls, process online requests for scripts and referrals, and coordinate payments and Medicare / DVA claims while maintaining strict confidentiality.

Qualifications

• Friendly, organised and calm under pressure.
• Able to work within a team environment.
• Strong attention to detail and good computer skills.
• Current NSW Working with Children Check.
• Current CPR certificate, or willingness to complete training.

Responsibilities

• Welcome patients in person and on the phone with warmth and professionalism
• Manage appointment bookings, cancellations and wait lists in Best Practice and HotDoc
• Check patients in and out and keep their details accurate and up to date
• Help with non-urgent patient recalls
• Process online requests for repeat scripts and referrals
• Collect payments, process Medicare and DVA claims and send invoices
• Scan, file and distribute correspondence and results
• Liaise with GPs, specialists, hospitals and allied health providers
• Maintain strict patient confidentiality at all times

Skills

Friendly

Organised

Calm under pressure

Teamwork

Attention to detail

Computer skills

Education

Working with Children Check (NSW)

CPR certificate

Job description

Welcome patients in person and on the phone with warmth and professionalism

Manage appointment bookings, cancellations and wait lists in Best Practice and HotDoc

Check patients in and out and keep their details accurate and up to date

Help with non-urgent patient recalls

Process online requests for repeat scripts and referrals

Collect payments, process Medicare and DVA claims and send invoices

Scan, file and distribute correspondence and results

Liaise with GPs, specialists, hospitals and allied health providers

Maintain strict patient confidentiality at all times

Requirements

Friendly, organised and calm under pressure

Able to work within a team environment

Strong attention to detail and good computer skills

Current NSW Working with Children Check

Current CPR certificate, or willingness to complete training