Medical Receptionist

Medihouse Medical Centre; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

medihouse medical centre is seeking a friendly patient receptionist to join our front desk team in Melbourne. You will greet patients, manage arrivals, registrations and check-ins, and answer enquiries in person, by phone and email, while protecting privacy and confidentiality.

Key tasks include scheduling appointments, using Best Practice or HotDoc booking systems, processing Medicare and private payments, and coordinating with doctors and staff.

Qualifications

• Experience in front-desk or reception in a medical setting preferred.
• Strong communication and interpersonal skills required.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients professionally and courteously.
• Manage patient arrivals, registrations and check-ins.
• Answer patient enquiries in person, by phone and electronically.
• Schedule, reschedule and cancel appointments.
• Manage urgent, routine, follow-up and walk-in appointments.
• Use the practice booking system (Best Practice, HotDoc).
• Register new patients and update information.
• Process Medicare and other payments.
• Receive and manage referrals and medical reports.

Skills

Customer service

Reception duties

Appointment scheduling

Communication

Privacy compliance

Billing

Medical software

Tools

Best Practice

HotDoc

Job description

This is a patient reception and customer service role in a medical practice. You will greet patients professionally, manage arrivals, registrations and check-ins, and answer patient enquiries in person, by phone and electronically while maintaining patient confidentiality and privacy at all times.

Key responsibilities

Greet patients professionally and courteously

Manage patient arrivals, registrations and check-ins

Answer patient enquiries in person, by phone and electronically

Schedule, reschedule and cancel appointments

Manage urgent, routine, follow-up and walk-in appointments

Use the practice booking system effectively (e.g. Best Practice, HotDoc)

Register new patients and update existing patient information

Process Medicare, private and other relevant payments

Receive and manage incoming correspondence, referrals and medical reports

Answer incoming calls promptly and professionally

About you

Maintain patient confidentiality and privacy at all times

Follow Australian privacy and health-record requirements

Protect passwords, computer systems and patient information

Communicate effectively with doctors, nurses, Practice Manager and other staff

Follow practice policies, procedures and workplace health and safety requirements

Avoid providing clinical advice unless appropriately authorised and trained