Medical Receptionist

Ashburton Medical Clinic; City of Melbourne; On-site; AUD 45,000 - 55,000; Full time

Job summary

Ashburton Medical Clinic is seeking a motivated medical receptionist to join our team in Melbourne. You will greet patients, manage enquiries, schedule appointments, register new patients, and handle billing and Medicare claims with accuracy.

The role emphasizes patient privacy, teamwork, and a friendly, professional approach in a busy GP practice. Training and ongoing support are provided, with flexible hours (part or full time) to suit your needs.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Good organisational skills and the ability to multitask in a busy environment.
• A professional, friendly and compassionate approach to patients.
• Strong attention to detail and the ability to work both independently and as part of a team.
• Basic computer skills and confidence using administrative systems.
• A commitment to patient privacy, confidentiality and professional conduct.
• Previous medical reception or general practice experience is highly regarded.
• Familiarity with medical software such as Best Practice or MedicalDirector will be an advantage.

Responsibilities

• Greeting patients and managing enquiries in a friendly and professional manner.
• Answering phone calls, scheduling appointments and managing the appointment book.
• Registering new patients and updating patient information in the practice management system.
• Processing Medicare claims, EFTPOS payments and private billing.
• Managing referrals, incoming correspondence and medical records.
• Liaising with GPs, nurses, allied health professionals and external providers.
• Maintaining patient confidentiality and complying with privacy requirements.
• Assisting with general administrative duties and keeping reception and waiting areas organised.

Skills

Excellent customer service

Interpersonal skills

Verbal communication

Written communication

Organisational skills

Multitasking

Professional conduct

Privacy/confidentiality

Computer skills

Medical reception experience

Best Practice

MedicalDirector

Tools

Best Practice

MedicalDirector

Job description

Key responsibilities

Greeting patients and managing enquiries in a friendly and professional manner.

Answering phone calls, scheduling appointments and managing the appointment book.

Registering new patients and updating patient information in the practice management system.

Processing Medicare claims, EFTPOS payments and private billing.

Managing referrals, incoming correspondence and medical records.

Liaising with GPs, nurses, allied health professionals and external providers.

Maintaining patient confidentiality and complying with privacy requirements.

Assisting with general administrative duties and keeping reception and waiting areas organised.

About you

Excellent customer service and interpersonal skills.

Strong verbal and written communication skills.

Good organisational skills and the ability to multitask in a busy environment.

A professional, friendly and compassionate approach to patients.

Strong attention to detail and the ability to work both independently and as part of a team.

Basic computer skills and confidence using administrative systems.

A commitment to patient privacy, confidentiality and professional conduct.

Previous medical reception or general practice experience is highly regarded.

Familiarity with medical software such as Best Practice or MedicalDirector, Medicare billing and Australian healthcare procedures will be an advantage.

About us

We are a welcoming and patient-focused General Practice clinic, looking after our local community for over 40 years. We have a very hard working team of seven GPs along with two nurses and an admin team of six.

A friendly, supportive and collaborative team.

A positive and welcoming workplace.

Opportunities to develop your medical administration skills.

Training and ongoing support.

Competitive remuneration based on experience.

Flexible working hours (part time or full time).