Specialist Medical Receptionist/Admin - Immediate Start

The Eye Health Centre; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Ongoing training

Flexible work arrangements

Career progression opportunities

Collaborative work environment

Job summary

The Eye Health Centre in Brisbane is seeking an experienced Specialist Medical Receptionist/Admin to join our friendly team across Wickham Terrace, Spring Hill, and Aspley.

This full-time role involves greeting patients, managing appointments, handling enquiries, and providing clerical support to our ophthalmology practice. A patient-focused, organized individual with experience in medical software will thrive in this position.

Qualifications

• Several years of experience in medical reception/administration
• Experience in ophthalmology or healthcare setting preferred
• Excellent communication and interpersonal skills

Responsibilities

• Greet patients and visitors in a warm, professional manner
• Manage bookings and schedule appointments
• Handle patient enquiries by phone, email, and other channels
• Assist with patient registration and file management
• Provide general administrative support to the clinical team
• Maintain a well-presented and welcoming reception area

Skills

Reception skills

Patient service

Scheduling

Administrative support

Communication

Tools

Practice management software

Microsoft Office

Job description

Specialist Medical Receptionist/Admin - Immediate Start

The Eye Health Centre is seeking an experienced and organised Specialist Medical Receptionist/Admin to join our friendly team in Brisbane, QLD. This full-time position is an exciting opportunity to play a vital role in supporting the smooth operation of our ophthalmology practice assisting between our Wickham Terrace, Spring Hill office and our Aspley practice.

What you'll be doing

Greeting patients and visitors in a warm and professional manner

Managing patient bookings, scheduling appointments and maintaining the appointment calendar

Handling patient enquiries, both in person and via phone, email, and other communication channels

Assisting with patient registration and file management

Performing a variety of administrative duties to support the clinical team

Ensuring the reception area is well-presented and welcoming at all times

Promoting a positive patient experience and contributing to the overall success of the practice

What we're looking for

Several years of experience in a similar medical receptionist or administrative role, ideally within an ophthalmology or other healthcare setting

Excellent communication and interpersonal skills, with the ability to interact professionally with patients, clinicians and colleagues

Strong organisational skills and attention to detail, with the ability to prioritise tasks and work efficiently under pressure

Proficiency in using medical practice management software and standard office applications

A friendly, empathetic and customer-service oriented approach

A passion for healthcare and a commitment to providing the highest standard of patient care

Ability to work between sites when required

What we offer

At The Eye Health Centre, we are dedicated to supporting the professional development and well-being of our employees. You'll enjoy competitive remuneration, opportunities for career progression and a range of benefits including ongoing training, flexible work arrangements and a collaborative, inclusive work environment.

About us

The Eye Health Centre is a leading ophthalmology multi-site practice, currently 4 sites positioned in and around Brisbane, providing comprehensive eye care services to our patients. With a team of highly skilled and experienced eye specialists, we are committed to delivering the highest standards of patient-centred care. As an employer of choice in the healthcare industry, we value our employees and strive to create a positive, supportive and rewarding work culture.

If you're passionate about healthcare and eager to join a dynamic, patient-focused team, we'd love to hear from you.