Medical Administrative Assistant

Coastwide Eye Surgery; Gosford; On-site; AUD 55,000 - 70,000; Part time

Benefits offered by this job

Competitive pay

Meal breaks

Team events

Job summary

Coastwide Eye Surgery is seeking a Medical Administrative Assistant to support a busy ophthalmology practice. You will greet patients, manage appointments, handle confidential records and assist with billing while coordinating with clinicians across Tuggerah, Erina and Morisset locations.

The 12-month parental leave contract offers a structured onboarding and ongoing training program. The role requires excellent communication, data entry and teamwork in a patient-focused environment, with shifts

Qualifications

• Experience in medical reception is highly regarded.
• Excellent communication and interpersonal skills.
• Strong customer service and data entry skills.
• Ability to multitask in a busy environment.
• Well-developed problem solving, organisational and time management skills.
• Experience with medical practice management software (Shexie or similar) is desirable.
• Positive attitude, eagerness to learn and proactive in asking questions.
• Ability to build strong working relationships in a large team.
• Willing to work across Tuggerah, Erina and Morisset locations.
• Shifts rostered 7:30am–5:30pm.

Responsibilities

• Welcoming patients and providing exceptional customer service.
• Answering telephone enquiries and scheduling appointments.
• Managing confidential patient records and information.
• Processing patient billing and online claims.
• Administrative duties including recalls and follow-up communications.
• Collaborating with doctors and staff across multiple locations.

Skills

Medical reception

Customer service

Data entry

Communication

Multitasking

Problem solving

Time management

Team collaboration

Interpersonal skills

Travel between clinics

Tools

Shexie

Job description

12-month fixed-term contract (parental leave)

34 hours per week (rotating roster, Monday-Friday)

As a Medical Administrative Assistant, you will play an important role in creating a positive experience for our patients while ensuring the smooth day-to-day operation of the practice.

Key responsibilities

• Welcoming patients and providing exceptional customer service
• Answering telephone enquiries and scheduling appointments
• Managing confidential patient records and information
• Processing patient billing and online claims
• Performing administrative duties including recalls, appointment follow-up and attending to incoming correspondence
• Working collaboratively with doctors and colleagues across multiple practice locations

About you

• Previous medical reception experience (highly regarded)
• Excellent communication and interpersonal skills
• Strong customer service and data entry skills
• The ability to multitask and work effectively in a busy environment
• Well-developed problem-solving, organisational and time management skills
• Experience using Shexie or other medical practice management software (highly desirable)
• A positive attitude, willingness to learn and confidence in asking questions when needed
• The ability to build strong working relationships and contribute positively to a large team
• Willing and available to work across our Tuggerah, Erina and Morisset locations as required
• Available to work shifts rostered between the hours of 7:30am-5:30pm
• A supportive and welcoming team environment
• Comprehensive two-week onboarding and training program
• Ongoing support and professional development

Benefits

• Competitive remuneration (above award)
• Morning tea and lunch provided
• Regular team celebrations and social events
• The opportunity to be part of a workplace that values collaboration, respect and patient-focused care

About us

Coastwide Eye Surgery is a busy and well-established specialist ophthalmology practice, comprising 9 Ophthalmologists supported by a dedicated team of more than 45 clinical and administrative staff. We are committed to delivering exceptional patient care.

Applications close 12 October 2026. Suitable applicants may be contacted and interviewed prior to the closing date, so we encourage interested candidates to apply as soon as possible