Medical Receptionist – Ophthalmic Clinic

Strathfield Eye Clinic; Strathfield; On-site; AUD 25,000 - 35,000; Part time

Job summary

Strathfield Eye Clinic is seeking a Medical Receptionist for its ophthalmic clinic. You will be the first point of contact, greeting patients and coordinating appointments for consultations and surgeries, while ensuring smooth daily operations.

Experience in Ophthalmic or Optometry settings is preferred. Proficiency with Xestro or similar cloud-based medical software is advantageous, with multilingual abilities valued by our diverse patient base.

Qualifications

• Prior experience as a Medical Receptionist in an Ophthalmic or Optometry setting is highly preferred.
• Experience with cloud-based medical software, preferably Xestro, is advantageous.
• Multilingual abilities are valued but not essential.

Responsibilities

• Welcome patients at the front desk, manage calls and emails, and maintain a tidy reception area.
• Triage appointment inquiries, manage recalls, and coordinate bookings for consultations and surgeries.
• Process referrals from GPs/Optometrists and handle surgical paperwork and communications with hospitals.
• Manage patient billing, health fund claims, and Medicare processing via cloud-based systems.

Skills

Patient care

Front desk

Triage

Billing & claims

Communication

Detail-oriented

Tools

Xestro

Job description

Medical Receptionist – Ophthalmic Clinic

Medical Receptionist – Ophthalmic Clinic

Job Type: Part-Time / Casual (Possibility of more permanent days)

Operating hours: Monday - Friday 8:30 am - 5:00 pm (Flexible hours to start)

About Us

We are a new ophthalmology (eye surgery) clinic in Strathfield providing medical care to a culturally diverse patient base. We are conveniently located across the road from Strathfield station.

About the Role

As our Medical Receptionist, you are the first point of contact and play a key role in shaping the patient’s journey. You will build lasting relationships with our patients and referring practitioners (GPs and Optometrists) while ensuring daily clinic operations run smoothly.

A second language is preferred as we are a multilingual practice serving a diverse community.

Key Responsibilities

• Patient Care & Front Desk: Welcome patients with a warm and caring approach, answer phone calls, manage email correspondence, and maintain a tidy, professional front desk environment.

• Triage & Appointments: Triage appointment inquiries, manage patient recall systems, and coordinate bookings for both clinic consultations and surgical procedures.

• Referral & Surgical Administration: Process incoming referrals from GPs and Optometrists, prepare surgical paperwork, and dispatch daily medical correspondence to specialists and hospitals.

• Billing & Claims: Handle patient billings, health fund claims, and Medicare processing via our cloud-based system (Xestro).

Skills & Qualifications

• Experience: Prior experience as a Medical Receptionist in an Ophthalmic or Optometry setting is highly preferred (general medical administrative experience will also be considered).

• Software: Experience with Xestro or cloud-based medical software is preferred; however, full training will be provided for the right candidate.

• Languages: Multilingual preferred is preferred, but not essential

• Communication: Excellent phone manner and interpersonal skills, with the ability to communicate politely and professionally with patients and healthcare providers.

• Detail-Oriented & Tech-Savvy: Strong computer literacy, high attention to detail, and the ability to prioritize tasks independently in a fast-paced environment.