Medical Receptionist

Aurawell Rehab; Newcastle-Maitland; On-site; AUD 30,000 - 39,000; Part time

Job summary

Aurawell Rehab in New South Wales is seeking a professional Medical Receptionist to be the welcoming first contact for patients across Gateshead and Belmont. This permanent part-time position is 0.4 FTE, with shifts on Tuesdays and Fridays and an immediate start available.

You will greet patients, manage calls and emails, book appointments, handle billing, and support medics with basic admin tasks. The role requires discretion, reliability, and familiarity with practice software.

Qualifications

• Excellent verbal and written communication.
• Professional, friendly presentation and manner.
• Strong organisational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• Reliability, punctuality and discretion.

Responsibilities

• Greet patients and visitors and provide a warm, professional first impression.
• Answer and manage incoming calls, emails and enquiries.
• Book, confirm, reschedule and manage appointments.
• Prepare, open and close consulting rooms.
• Accurate data entry and maintenance of patient records.
• Process billing, receipting and payments.
• Prepare Medicare, DVA and private health fund claims.
• Liaise with hospitals, specialists, GPs and allied health providers.
• Maintain stock and order office and clinical supplies.

Skills

Verbal and written communication

Professional presentation

Organisational skills

Multitasking

Reliability and discretion

Tools

Gentu

Job description

We're seeking a professional, well-organised Medical Receptionist to be the welcoming first point of contact for our patients across both sites. This is a permanent part-time position — 0.4 FTE, working Tuesdays and Fridays (approximately 15 hours per week), with an immediate start available.

Key responsibilities

• Greet patients and visitors and provide a warm, professional first impression
• Answer and manage incoming calls, emails and enquiries
• Book, confirm, reschedule and manage appointments
• Prepare, open and close consulting rooms
• Accurate data entry and maintenance of patient records
• Manage incoming referrals and clinical correspondence
• Scan, file and distribute documents; type and format letters as required
• Process billing, receipting and payments
• Prepare Medicare, DVA and private health fund claims
• Liaise with hospitals, specialists, GPs and allied health providers
• Maintain stock and order office and clinical supplies
• Maintain patient confidentiality and privacy at all times

About you

• Excellent verbal and written communication
• Professional, friendly presentation and manner
• Strong organisational skills and attention to detail
• Ability to multitask and stay calm under pressure
• Reliability, punctuality and discretion
• Right to work in Australia
• Previous medical reception or customer service experience (desirable)
• Familiarity with practice management software (Gentu) and Medicare/DVA billing (desirable)
• Understanding of medical terminology (desirable)

About us

At Aurawell Rehab, we deliver rehabilitation medicine care across inpatient, outpatient and day rehabilitation programs. With consulting rooms at Gateshead and Belmont, we are a growing practice looking for someone who shares our goal: getting people back to life.

Flexible, predictable part-time hours (Tuesdays & Fridays)

A supportive, close-knit team

Hands-on experience in a specialist rehabilitation medicine setting