Medical Receptionist

Women's Care; Sydney; On-site; AUD 24,000 - 32,000; Part time

Job summary

Women's Care is a specialist Obstetrics & Gynaecology practice in Castle Hill, NSW. We are seeking a friendly, organised Medical Receptionist to be the first contact for our patients, providing a warm, professional, and calm environment in a busy women’s health setting.

This permanent part-time role offers 12–20 hours per week, with Mondays, Tuesdays and Thursdays rostered. You will manage bookings, handle calls and emails, assist with billing, and support the day-to-day running of the

Qualifications

• Warm, professional phone manner and excellent interpersonal skills.
• Strong attention to detail and organisational skills.
• Comfortable multitasking in a fast-paced environment.
• Discretion and respect for patient privacy and confidentiality.
• Reliable and punctual, with flexibility around rostered hours.
• Experience in a medical or specialist practice is nice to have.
• Familiarity with practice management software is nice to have.

Responsibilities

• Meet and greet patients on arrival, ensuring a welcoming patient experience.
• Manage appointment bookings and scheduling.
• Answer and direct phone calls and email enquiries.
• General clerical duties — filing, data entry, correspondence, and record-keeping.
• Process patient billing and payments.
• Liaise with GPs, hospitals, and allied health providers as needed.
• Maintain general upkeep and presentation of the practice.
• Support the day-to-day smooth running of the clinic.

Skills

Phone etiquette

Interpersonal skills

Attention to detail

Organisational skills

Multitasking

Reliability & punctuality

Customer service experience

Tools

Practice management software

Job description

We're seeking a friendly, organised Medical Receptionist to join our team on a permanent part-time basis, approximately 12–20 hours per week. You'll be the first point of contact for our patients — helping create a warm, professional, and calm environment in a specialist women's health setting. Days required: Mondays, Tuesdays and Thursdays (exact hours may vary depending on the doctors' rosters). There may be an opportunity to increase hours over time as the practice continues to grow.

Key responsibilities

• Meet and greet patients on arrival, ensuring a welcoming patient experience
• Manage appointment bookings and scheduling
• Answer and direct phone calls and email enquiries
• General clerical duties — filing, data entry, correspondence, and record-keeping
• Process patient billing and payments
• Liaise with GPs, hospitals, and allied health providers as needed
• Maintain general upkeep and presentation of the practice
• Support the day-to-day smooth running of the clinic

About you

• Warm, professional phone manner and excellent interpersonal skills
• Strong attention to detail and organisational skills
• Comfortable multitasking in a fast-paced environment
• Discretion and respect for patient privacy and confidentiality
• Reliable and punctual, with flexibility around rostered hours
• Prior experience in a medical or specialist practice (nice to have)
• Familiarity with practice management software (nice to have)

About us

Women's Care is a specialist Obstetrics & Gynaecology practice led by experienced consultant doctors, providing high-quality, patient-focused care to women in the Hills District and surrounding areas. We're growing, and looking for someone who takes pride in creating a warm, professional first impression for our patients.

• Supportive, close-knit team environment with low staff turnover
• Specialist practice experience in women's health
• Convenient Castle Hill location
• Full training provided on our systems and processes