Medical Receptionist

I-MED Radiology Network; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive induction training

Career progression opportunities

Team atmosphere and employee well‑be‑f

Employee assistance program

Job summary

I-MED Radiology Heidelberg is seeking a Medical Receptionist for a full-time, permanent position. The role involves booking patients for procedures across multiple clinics (Heidelberg, Warringal, Bundoora, Greensborough, Eltham, Doncaster and Mont Albert) and reporting to the Area Office Supervisor.

Expectations include billing, information provision and maintaining confidentiality. The ideal candidate will have medical receptionist experience (desirable but not essential), strong customer

Qualifications

• Previous medical receptionist experience is desirable but not essential.
• Experience in customer service/Administration.
• Strong communication, IT skills and attention to detail.
• Be able to maintain a high level of professionalism and confidentiality.
• Ability to work fast paced, autonomously and in a team environment.

Responsibilities

• Deliver high-quality reception and contact centre services with a smile.
• Schedule and manage appointments to ensure excellent customer service and clinic efficiency.
• Provide compassionate patient care and outstanding service.
• Build strong relationships with patients, referrers, staff, and managers to maintain our trusted reputation.

Skills

Medical receptionist experience

Customer service

Administration

Communication skills

IT skills

Professionalism

Confidentiality

Teamwork

Job description

I-MED Radiology Heidelberg is currently seeking a Medical Receptionist to join the team. The role is a full time, permanent position working Monday to Friday with 8-hour shifts between the core hours of 6am to 9pm. Based in Heidelberg, this role will involve rotating between Warringal, Heidelberg, Bundoora, Greensborough, Eltham, Doncaster and Mont Albert clinics. Reporting to the Area Office Supervisor this role will include booking patients in person and on the phone for various procedures and medical imagery. You will provide patients with billing and preparation information whilst maintaining confidential details and upkeeping clinic standards and practices.

What will you be doing?

• Deliver high-quality reception and contact centre services with a smile.
• Schedule and manage appointments to ensure excellent customer service and clinic efficiency.
• Provide compassionate patient care and outstanding service.
• Build strong relationships with patients, referrers, staff, and managers to maintain our trusted reputation.

Our Ideal Candidate

• Previous medical receptionist experience (highly desirable but not essential)
• Experience in customer service/Administration
• Strong communication, IT skills and attention to detail
• Be able to maintain a high level of professionalism and confidentiality
• Ability to work fast paced, autonomously and in a team environment

Life at I-MED Radiology

• Competitive remuneration corresponding with experience
• Comprehensive induction training and ongoing development
• Opportunity for career growth and professional progression
• To be part of a fun & dedicated team that celebrates wins and successes
• Commitment to your health and well-being, including access to employee assistance program

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

About Us

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care. Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.