Medical Receptionist

Gordon and Bell Street Medical Centre; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Gordon and Bell Street Medical Centre – Coburg VIC is seeking a motivated Medical Receptionist with experience in Best Practice to join our team. You will work closely with doctors and staff, handling appointments, registrations, payments and Medicare claims while maintaining patient confidentiality.

The role offers opportunities for professional development within a supportive team focused on high-quality patient care.

Qualifications

• Minimum 6 months of medical reception experience.
• Strong Best Practice software experience required.
• Able to manage a busy reception and multitask effectively.
• Excellent communication and customer service skills.
• Organised, reliable and proactive with a professional demeanor.

Responsibilities

• Welcome patients and provide professional service in person and over the phone.
• Manage appointments, registrations and records with accuracy.
• Process payments, billing and Medicare claims.
• Support smooth operation of the practice and handle correspondence.
• Collaborate with reception team, GPs and Nurses while maintaining patient confidentiality.

Tools

Best Practice software

Communication & customer service

Job description

Gordon and Bell Street Medical Centre – Coburg VIC

We are looking for a motivated and experienced Medical Receptionist to join our team. The ideal candidate must have strong Best Practice experience, excellent organizational skills and a genuine interest in developing their career within our medical practice. You will work closely with our doctors and team and have the opportunity to take on additional responsibilities as your skills and confidence develop.

Key responsibilities:

• Welcome patients and provide helpful, professional service in person and over the phone.
• Manage appointments, patient registrations and records accurately.
• Process patient payments, billing and Medicare claims.
• Handle correspondence and support the smooth running of a practice.
• Work closely with reception colleagues, GPs, and Nurses.
• Protect patient confidentiality and follow clinic policies and procedures.
• Provide a high standard of patient service
• Support the day-to-day operations of the practice

About you

• Previous medical reception experience at least 6 months
• Strong Best Practice software experience
• Confident handling a busy medical reception
• Excellent communication and customer service skills
• Organised, reliable and able to multitask
• Professional and positive approach
• Can work well both independently and as part of a team
• Demonstrates initiative and a willingness to take on responsibility
• A supportive and friendly team environment
• Opportunities for professional development
• The opportunity to take on greater responsibility and progress into a leadership role
• A workplace that values initiative, teamwork and patient care

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a medical receptionist?

How much notice are you required to give your current employer