2IC Medical Receptionist

Gordon and Bell Street Medical Centre; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Gordon and Bell Street Medical Centre in Coburg VIC is seeking an experienced senior reception to lead the front desk. You will manage appointments, registrations and Medicare claims, while supporting the reception team and collaborating with the Practice Manager on process improvements.

The role requires at least 3 years of GP reception experience, proficiency with Best Practice and HotDoc, and strong patient service and communication skills.

Qualifications

• GP reception experience in a general practice preferred.
• Experience with Best Practice and HotDoc.
• Experience with Medicare claiming, billing and patient payments.
• Leadership or supervisory experience.
• Strong communication and patient service skills.

Responsibilities

• Welcome patients and provide professional service in person and on the phone.
• Manage appointments, registrations and records with accuracy.
• Support day-to-day operations and the reception team.
• Collaborate with Practice Manager on process improvements.
• Maintain patient confidentiality and clinic policies.
• Assist GPs, nurses and other team members.

Skills

GP reception experience

Leadership experience

Patient service skills

Communication skills

Tools

Best Practice

HotDoc

Job description

Gordon and Bell Street Medical Centre – Coburg VIC

About the role:

The position is a full-time senior reception role with leadership responsibilities. The successful candidate will:

Be the primary point of contact for patients

Manage appointments, registrations, billing, and Medicare claiming

Support the reception team and assist with day-to-day operations

Work closely with the Practice Manager on process improvements

Help maintain an efficient, professional, and patient-focused front desk

Support GPs, nurses, and other team members

Key responsibilities:

Welcome patients and provide helpful, professional service in person and over the phone.

Manage appointments, patient registrations and records accurately.

Support the smooth daily operation of the medical reception area.

Assist the reception team and help maintain an organised front desk.

Communicate clearly and respectfully with patients and colleagues.

Work closely with the PM on continuous improvement activities.

Process patient payments, billing and Medicare claims.

Handle correspondence and support the smooth running of a practice.

Work closely with reception colleagues, GPs, and Nurses.

Protect patient confidentiality and follow clinic policies and procedures.

• Provide a high standard of patient service

About you

More than 3 years' GP reception experience.

Proficiency using Best Practice and HotDoc

Experience with Medicare claiming, billing, and patient payments.

Leadership or supervisory experience.

Strong patient service and communication skills.

Ability to work effectively under pressure in a busy clinic.

Demonstrates initiative and a willingness to take on responsibility

A supportive and friendly team environment

Opportunities for professional development

The opportunity to take on greater responsibility and progress into a leadership role

A workplace that values initiative, teamwork and patient care

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a medical receptionist?

How much notice are you required to give your current employer