Senior Medical Receptionist & Front Desk Lead

Gordon and Bell Street Medical Centre; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Gordon and Bell Street Medical Centre in Coburg VIC is seeking an experienced senior reception to lead the front desk. You will manage appointments, registrations and Medicare claims, while supporting the reception team and collaborating with the Practice Manager on process improvements.

The role requires at least 3 years of GP reception experience, proficiency with Best Practice and HotDoc, and strong patient service and communication skills.

Qualifications

• GP reception experience in a general practice preferred.
• Experience with Best Practice and HotDoc.
• Experience with Medicare claiming, billing and patient payments.
• Leadership or supervisory experience.
• Strong communication and patient service skills.

Responsibilities

• Welcome patients and provide professional service in person and on the phone.
• Manage appointments, registrations and records with accuracy.
• Support day-to-day operations and the reception team.
• Collaborate with Practice Manager on process improvements.
• Maintain patient confidentiality and clinic policies.
• Assist GPs, nurses and other team members.

Skills

GP reception experience

Leadership experience

Patient service skills

Communication skills

Tools

Best Practice

HotDoc

Job description

Gordon and Bell Street Medical Centre in Coburg VIC is seeking an experienced senior reception to lead the front desk. You will manage appointments, registrations and Medicare claims, while supporting the reception team and collaborating with the Practice Manager on process improvements.

The role requires at least 3 years of GP reception experience, proficiency with Best Practice and HotDoc, and strong patient service and communication skills.