Clerical Lead

South Coast Radiology; Geelong; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Fitness Passport

Paid parental leave

Employee discounts

Job summary

Lake Imaging is seeking a Clerical Lead to oversee clerical operations across Geelong sites. You will lead a team, manage patient inquiries, and ensure accurate dispatch of reports while maintaining equipment standards.

Role emphasizes staff development, rostering, and delivering exceptional customer service in a supportive team environment.

Qualifications

• Senior receptionist experience or leadership capability.
• Ability to engage with stakeholders from diverse backgrounds.
• Advanced computer literacy and ability to learn quickly.
• Deliver exceptional customer service every time.
• Strong problem solving to optimise appointment slots.
• Strong organisational and time management skills.
• Growth mindset and positive attitude to build rapport with patients and staff.

Responsibilities

• Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service.
• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner.
• Ensure patient reports are dispatched to the correct location.
• Assume responsibility for the condition of equipment at time of use and report faults.
• Participation in rostering system and manage rosters and leave requests ensuring staff coverage.
• Encouragement and support of development and education of clerical staff.

Skills

Senior receptionist

Stakeholder relationships

Tech savvy

Customer service

Problem solving

Organisational skills

Growth mindset

Job description

About us Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About the Role: An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

Responsibilities

• Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
• Ensure patient reports are dispatched to the correct location
• Assume responsibility for the condition of equipment at the time of use and report any faults
• Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
• Encouragement and support of development and education of clerical staff

Qualifications

• Demonstrated senior receptionist and/or receptionist leadership capabilities
• Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
• Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
• Service Excellence: Deliver exceptional customer service every time
• Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
• Strong organisational and time management skills
• Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily

Why You'll Love It

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
• Work-Life Balance: predictable work hours - no shift work
• Expert Team: Learn from an experienced team willing to share their knowledge
• Recognition Programs: Enjoy staff recognition programs and awards
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
• Fitness Passport: Access over 1000+ fitness locations nationwide
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging

Police check will be required for successful applicants.

Building a healthier world, by delivering the best health outcomes one patient at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

Career Pathways

• Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists
• Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants
• Administration – Managers, Supervisors, Receptionists, Booking Centre Agents
• Shared Services – People & Culture, Marketing, Risk Management, ICT, Finance

We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.