Medical Receptionist

Dr Andrew Broadhurst; Brisbane; On-site; AUD 36,000 - 46,000; Full time

Job summary

Dr Andrew Broadhurst is seeking an organized medical receptionist to join the front desk and help keep the practice running smoothly. You will be the first point of contact for patients, handling enquiries and guiding them professionally to ensure a positive experience.

Responsibilities include preparing clinic files, managing appointments, processing billing and invoices, and using Xestro practice management software.

Qualifications

• Previous experience in medical or specialist reception or administration is preferred.
• Knowledge of Medicare, Private Health Fund and gap billing is highly regarded.
• Excellent computer skills, including Microsoft Office, email and online systems.
• Strong time management and the ability to prioritise in a busy environment.
• High attention to detail.
• Discretion and professionalism in line with privacy obligations.
• Hours - 32 hours per week Tuesday to Friday, no weekend work.

Responsibilities

• Preparing consulting clinic including patient files and appropriate paperwork
• Answering phone calls, screening and directing them appropriately
• Booking and managing consultation appointments and surgery bookings
• Responding promptly to online enquiries
• Process Medicare, Private Health Fund and gap billing requirements
• Preparing and issuing pre- and post-surgery invoice and quotes and following up outstanding accounts
• Use Xestro practice management software and online systems
• Complete general administrative duties including scanning, correspondence, filing and keeping patient records accurate
• Prioritise tasks effectively while maintaining a high level of accuracy
• Work collaboratively within a small team and independently when required
• Maintain discretion, professionalism and confidentiality in all interactions

Skills

Medical reception experience

Front-of-house

Time management

Attention to detail

Discretion and confidentiality

MS Office

Email & online systems

Tools

Xestro practice management software

Job description

Working alongside our full-time receptionist you will help keep the front of the practice running smoothly and make sure every patient enquiry is handled promptly and professionally. You will be one of the first points of contact for our patients and how you handle that encounter shapes their whole experience with us.

Key responsibilities

Preparing consulting clinic including patient files and appropriate paperwork

Answering phone calls, screening and directing them appropriately

Booking and managing consultation appointments and surgery bookings

Responding promptly to online enquiries

Process Medicare, Private Health Fund and gap billing requirements

Preparing and issuing pre- and post-surgery invoice and quotes and following up outstanding accounts

Use Xestro practice management software and online systems

Complete general administrative duties including scanning, correspondence, filing and keeping patient records accurate

Prioritise tasks effectively while maintaining a high level of accuracy

Work collaboratively within a small team and independently when required

Maintain discretion, professionalism and confidentiality in all interactions

What we're looking for

Previous experience in medical or specialist reception or administration is preferred

Knowledge of Xestro practice management software is highly regarded

Familiarity with Medicare, Private Health Fund and gap billing is highly regarded

Excellent computer skills, including Microsoft Office, email and online systems

Strong time management and the ability to prioritise in a busy environment

High attention to detail

Confidence working both collaboratively and independently

Discretion and professionalism in line with privacy obligations

Remuneration will reflect your skills, qualifications and relevant experience

Hours - 32 hours per week Tuesday to Friday, no weekend work