Medical Receptionist

Ochre Health; Australian Capital Territory; On-site; AUD 50,000 - 60,000; Full time

Job summary

Ochre Health Ltd is seeking a motivated Medical Reception Team member for the Lakeview practice in Australia. You will greet patients, manage front-desk tasks, and support the Clinical Team with administrative duties in a fast-paced environment.

The role emphasizes confidentiality, accuracy, and teamwork, with opportunities to participate in health promotion events and patient billing processes. A customer service background and willingness to learn are highly valued.

Qualifications

• Past customer service experience preferred.
• Experience with Best Practice would be an advantage.
• Analytical mindset with attention to detail.
• Willingness to learn and adapt to new procedures and software.
• Punctual, reliable and honest.

Responsibilities

• Provide a friendly and understanding welcome to patients in person or over the phone.
• Work with patients to ensure access to the right service.
• Maintain confidentiality and privacy per practice policy.
• Support teammates to foster a collaborative and safe workplace.
• Assist with data entry and ensure accuracy in the clinical database.

Skills

Analytical skills

Organisational skills

Team player

Adaptability

Communication

Tools

Best Practice

Job description

We are seeking a highly motivated and compassionate person to join our Medical Reception Team at Lakeview. You will play a pivotal role with maintaining exceptional customer service standards, and providing unmatched administrative support to our amazing Clinical Team. Our recruitment strategy is based on finding the right person for the role, therefore desirable personal attributes are as important as skills and experience.

Responsibilities

Providing a friendly and understanding welcome to our patients, whether in person or over the phone. Working together with our patients to ensure access to the right type of service to meet their needs.

Exercise confidentiality regarding patient care and all aspects of the practice and ensure that practice privacy policy is always adhered to.

Supporting your team mates to ensure that all have the opportunity to grow and operate at our full potential. Contributing to making the workplace a collaborative and safe space.

Be prepared to dress up and show your support for our health promotion events. And bring your appetite for all our many celebrations and social events.

Contribute to maintain accurate data in the clinical database. Process payments received and submit Medicare and DVA claims. Be ready to hear out billing enquiries and provide assistance where you can.

Personal Attributes

Analytical Skills: Possess an analytical mindset with exceptional attention to detail, capable of spotting errors and discrepancies.

Organisational Skills: Ability to manage multiple tasks efficiently, priorities workload, and meet deadlines.

Team Player: Work collaboratively with other team members to achieve shared goals, fostering a positive and supportive work environment.

Adaptability: Willingness to learn and adapt to new procedures, software updates, and industry changes.

Communication: Excellent verbal and written communication skills to interact with team members and external parties professionally.

What else? It would be great if you

Have past customer service experience

Experience with Best Practice would be an advantage but not essential

Are self-motivated

Are punctual, reliable and honest