Medical Receptionist

Victoria Harbour Medical Centre; Melbourne; On-site; AUD 48,000 - 60,000; Full time

Job summary

Victoria Harbour Medical Centre in Melbourne is seeking a dedicated Medical Receptionist to manage front-desk operations and deliver exceptional patient care. You will handle appointments, patient records, billing, and general admin in a busy clinical environment.

The role requires strong communication, organisational skills, and the ability to work both independently and as part of a team, with a focus on patient privacy and accuracy. Training on practice systems will be provided.

Qualifications

• Administration Qualification or equivalent.
• Excellent verbal and written communication.
• Previous reception or administration experience.
• Best Practice or similar medical software experience.
• Medicare billing knowledge.
• Medical terminology knowledge.

Responsibilities

• Open and close the practice in accordance with procedures.
• Greet patients and visitors in a courteous, professional and welcoming manner.
• Answer incoming telephone calls promptly and efficiently.
• Schedule and manage patient appointments.
• Process patient invoices, receipts and Medicare bulk billing.
• Register new patients and maintain accurate patient records.
• Refer clinical enquiries and test result requests appropriately.
• Maintain confidentiality of all patient and practice information.
• Ensure the reception area remains professional, tidy and welcoming.
• Provide administrative support to doctors and nurses as required.

Skills

Verbal communication

Written communication

Organisational skills

Time management

Attention to detail

Professional presentation

Multitasking

Independent & team work

Customer service

Medical software experience

Medicare billing knowledge

Medical terminology knowledge

Education

Administration Qualification

Tools

Best Practice or similar medical software

Job description

Victoria Harbour Medical Centre – Melbourne VIC

Victoria Harbour Medical Centre commenced operations on September 20th, 2004, as the first medical facility in the Docklands precinct. Established to meet the needs of a rapidly growing and diverse community, the practice continues to serve a dynamic population of residents, professionals, and visitors within this vibrant urban area.

Our mission is to deliver safe, personalised, and comprehensive primary healthcare across all stages of life. We are committed to upholding the highest professional standards while fostering a welcoming and respectful environment where patients feel heard, valued, and supported.

Our philosophy is grounded in empathy, integrity, and collaboration. We recognise the importance of teamwork in achieving optimal health outcomes, with our general practitioners and allied health professionals working closely together to provide coordinated, patient-centred care. We are committed to inclusive healthcare, respecting and valuing diversity across cultural backgrounds, languages, beliefs, gender identities, and sexual orientations, including LGBTQIA+ communities.

The practice promotes a professional and approachable image, supported by a modern, purpose-built facility designed for comfort, accessibility, and efficiency. Our environment reflects our commitment to quality care and a positive patient experience.

We offer a comprehensive range of services, including general medical care, preventative health, travel medicine, chronic disease management, and allied health services such as podiatry and dietetics, ensuring a holistic approach to patient wellbeing.

We are also committed to continuous improvement and the development of future healthcare professionals through ongoing education and training within the practice.

Above all, we are dedicated to providing compassionate, high-quality care and ensuring that we will take care of your health.

About You :

• Administration Qualification

Position Summary :

The Medical Receptionist is responsible for organising appointments, maintaining accurate patient records and providing professional administrative and customer service support to ensure the smooth and efficient operation of the practice while delivering an exceptional patient experience. All duties are carried out in accordance with practice policies, procedures and confidentiality requirements.

Key Requirements :

• Excellent verbal and written communication.
• Strong organisational and time management skills.
• High attention to detail.
• Professional presentation.
• Ability to multitask in a busy medical environment.
• Ability to work independently and within a team.
• Previous reception or administration experience.
• Excellent communication and customer service skills.
• Previous experience in a medical practice.
• Best Practice or similar medical software experience.
• Medicare billing knowledge.
• Medical terminology knowledge.

Job Responsibility :

Reception & Customer Service

• Open and close the practice in accordance with procedures.
• Greet patients and visitors in a courteous, professional and welcoming manner.
• Answer incoming telephone calls promptly and efficiently.
• Schedule and manage patient appointments.
• Process patient invoices, receipts and Medicare bulk billing.
• Register new patients and maintain accurate patient records.
• Refer clinical enquiries and test result requests appropriately.
• Maintain confidentiality of all patient and practice information.
• Ensure the reception area remains professional, tidy and welcoming.
• Maintain patient information brochures, forms and displays.
• Provide administrative support to doctors and nurses as required.

Administration

• Prepare outgoing mail and distribute incoming correspondence.
• Scan, upload and file patient correspondence and clinical results.
• Type reports and other documentation as required.
• Maintain accurate electronic and paper records.
• Perform general administrative duties to support the practice.

Team Support

• Participate in staff meetings.
• Attend mandatory training and professional development.
• Assist with general housekeeping duties.
• Support doctors, nurses and other team members.
• Undertake additional duties as directed by the Practice Manager.

Compliance & Workplace Health & Safety

• Comply with practice policies and procedures.
• Maintain patient privacy and confidentiality.
• Follow infection prevention and control procedures.
• Comply with Workplace Health and Safety requirements.
• Report hazards and incidents promptly.

Behaviours

• Demonstrate a genuine patient-focused approach.
• Communicate professionally and courteously.
• Present professionally at all times.
• Demonstrate honesty and integrity.
• Maintain confidentiality.
• Display accuracy and attention to detail.
• Work collaboratively as part of a team.
• Commit to ongoing professional development.