Medical Receptionist

Kensington Psychology & Well-Being; Adelaide; On-site; AUD 50,000 - 60,000; Full time

Job summary

Kensington Psychology & Well-Being is seeking a Medical Receptionist to join our private practice in Adelaide. This on-site role greets clients, manages the reception, schedules appointments, handles inquiries, and supports both administrative and clinical teams to ensure smooth operations.

The ideal candidate will have experience in medical reception, strong communication skills, and proficiency with practice management software.

Qualifications

• Strong appointment scheduling skills with experience managing calendars and coordinating client bookings.
• Professional phone etiquette and reception duties, including greeting clients, managing calls, and handling inquiries.
• Basic knowledge of medical terminology to support accurate communication and documentation.
• Experience in a medical office or allied health practice, with familiarity in handling confidential health information.
• Excellent interpersonal and communication skills, with a client-focused, empathetic approach.
• Solid organizational and time-management skills, with attention to detail and accuracy.
• Proficiency with office software and practice management systems; ability to learn new digital tools quickly.
• Previous experience in reception, administration, or health-related customer service; formal training in medical administration is an advantage.

Responsibilities

• Greet clients and manage the reception area to provide a welcoming first contact.
• Answer and direct phone calls, schedule and confirm appointments, maintain client records.
• Coordinate the flow of clients and clinicians for efficient daily operations.
• Process payments and manage correspondence as part of administrative support.
• Support the practice’s administrative and clinical team with accurate documentation and communication.

Skills

Appointment scheduling

Phone etiquette

Medical terminology

Healthcare admin experience

Interpersonal skills

Organizational skills

Office software

Reception experience

Tools

Practice management systems

Job description

Company Description Kensington Psychology & Well-Being is a warm, professional private practice that focuses on each person as a whole, including their background, current challenges, and pathways to wellness. The practice is dedicated to matching clients with the most suitable psychologist for their unique needs. Services are grounded in evidence-based treatments, integrating both psychological and dietetic approaches. Team members work collaboratively to provide high-quality, compassionate care in a supportive environment.

Role Description The Medical Receptionist is a full-time, on-site role based in Adelaide, SA. This position is responsible for greeting clients, managing the reception area, and ensuring a welcoming, professional first point of contact. Day-to-day tasks include answering and directing phone calls, scheduling and confirming appointments, maintaining accurate client records, and coordinating the flow of clients and clinicians. The role also includes handling client inquiries, processing payments, managing correspondence, and supporting the practice’s administrative and clinical team to ensure efficient operations.

Qualifications

• Strong appointment scheduling skills with experience managing calendars and coordinating client bookings.
• Professional phone etiquette and reception duties, including greeting clients, managing calls, and handling inquiries.
• Basic knowledge of medical terminology to support accurate communication and documentation.
• Experience in a medical office or allied health practice, with familiarity in handling confidential health information.
• Excellent interpersonal and communication skills, with a client-focused, empathetic approach.
• Solid organizational and time-management skills, with attention to detail and accuracy.
• Proficiency with office software and practice management systems; ability to learn new digital tools quickly.
• Previous experience in reception, administration, or health-related customer service; formal training in medical administration is an advantage.