Medical Receptionist / Administration Assistant – Psychology Practice

Wren Psychology; Newcastle; On-site; AUD 30,000 - 39,000; Part time

Job summary

Wren Psychology is seeking a Medical Receptionist / Administration Assistant to join their Newcastle practice. You will manage day-to-day reception, handle emails and phone inquiries, process appointments, payments and referrals while supporting clinicians and maintaining patient records.

The role runs Tue–Thu, 9:00am–5:00pm, in a small, friendly private practice. You will engage with GPs and other health professionals, ensure privacy and confidentiality, and help maintain a welcoming clinic

Qualifications

• Has previous reception or administration experience.
• Is confident communicating with clients by phone and email.
• Has excellent written communication and attention to detail.
• Is organised and able to manage competing priorities independently.
• Is comfortable learning new systems and processes.
• Uses initiative and can problem-solve.
• Understands the importance of privacy, confidentiality and professional boundaries.
• Has a warm and calm manner, particularly when communicating with people who may be distressed or anxious.
• Is reliable and looking for a stable, longer-term position.
• Previous experience in a psychology, allied health, medical or healthcare practice would be highly regarded.

Responsibilities

• Answering phone calls and responding to client enquiries
• Managing the practice email inbox
• Booking, rescheduling and confirming appointments
• Taking payments, processing invoices and following up outstanding accounts
• Communicating with GPs, specialists, schools and other health professionals
• Processing referrals and maintaining client records
• Sending letters, reports and other correspondence
• Supporting clinicians with general administrative tasks
• Maintaining an organised and welcoming reception and clinic environment
• Assisting with Medicare, NDIS, WorkCover and other third-party administrative processes

Skills

Reception experience

Administration

Job description

Medical Receptionist / Administration Assistant – Psychology Practice

Working Tuesday, Wednesday and Thursday from 9:00am–5:00pm, you'll manage the day-to-day reception and administrative needs of the practice and support our psychologists and other practitioners.

Key responsibilities

• Answering phone calls and responding to client enquiries
• Managing the practice email inbox
• Booking, rescheduling and confirming appointments
• Taking payments, processing invoices and following up outstanding accounts
• Communicating with GPs, specialists, schools and other health professionals
• Processing referrals and maintaining client records
• Sending letters, reports and other correspondence
• Supporting clinicians with general administrative tasks
• Maintaining an organised and welcoming reception and clinic environment
• Assisting with Medicare, NDIS, WorkCover and other third-party administrative processes

About you

• Has previous reception or administration experience
• Is confident communicating with clients by phone and email
• Has excellent written communication and attention to detail
• Is organised and able to manage competing priorities independently
• Is comfortable learning new systems and processes
• Uses initiative and can problem-solve
• Understands the importance of privacy, confidentiality and professional boundaries
• Has a warm and calm manner, particularly when communicating with people who may be distressed or anxious
• Is reliable and looking for a stable, longer-term position
• Previous experience in a psychology, allied health, medical or healthcare practice would be highly regarded

About us

Wren Psychology is a growing private psychology practice supporting children, adolescents, adults and couples. We provide psychological therapy as well as ADHD, autism, cognitive and learning assessments. We're a small practice, so this isn't a large corporate reception role. You'll get to know our clinicians and regular clients and become an important part of the day-to-day running of the practice. We value a workplace that is friendly, professional, supportive and down-to-earth.