Reception

Aspire Health & Psychology; Melbourne; On-site; AUD 30,000 - 36,000; Part time

Job summary

Aspire Health & Psychology in Newport Clinic, Melbourne is seeking a friendly Receptionist for a casual role. You will greet clients, triage bookings, answer calls, process payments, and support psychologists with administration. Experience in medical or psychology reception and Medicare/health fund knowledge is desirable.

Australian work rights are required. You will need to be detail oriented, with strong communication and organisational skills, and comfortable working with diverse client

Qualifications

• Minimum one year experience in receptionist or administrator role.
• Medical or psychology reception experience preferred.
• Basic knowledge of MS Word and Excel.
• Australian work rights required.
• Medicare & health fund training/experience is a plus.

Responsibilities

• Greet clients and callers in a courteous and efficient manner.
• Triaging and booking clients to the appropriate psychologist.
• Answering the telephone, passing messages, and responding to requests.
• Process payments and book appointments following procedures.
• Liaise with psychologists and health staff; maintain tidy reception area.
• Ensure new client intake forms and documentation are accurate.
• Provide general administration support as requested by psychologists.
• Scan and file client correspondence; be detail oriented.

Skills

Professional presentation

Prioritisation & organisation

Empathetic demeanour

Communication with psychologists &

Education

No formal degree required

Tools

MS Word

MS Excel

Job description

A position has become available for a Receptionist to join a well-established psychology practice that provides offering a broad spectrum of psychology services. A casual position is available for a career receptionist in our Newport Clinic location. There may be some afternoon or evening work required.

The role is suitable for a friendly, experienced and dynamic individual to join our exceptional team and network. The successful candidate will be assisting with the reception and administration tasks and will be reporting directly to the Practice Manager.

A demonstrated patient-focused approach in service provision with genuine empathy and interest in our clients needs will be important to ensuring success in the role for the suitable candidate. Our reception team are an important part of the therapeutic team for our clients. Being friendly, kind, caring with good attention to detail and following of procedures are important qualities to embrace.

Successful candidate will have the following skills;

• Professional presentation and communication skills.
• Demonstrate ability to prioritise and organise, with attention to detail.
• Have a calm, kind, empathetic and professional demeanour.
• Effectively communicate with Psychologists and clients from various backgrounds.

Key Responsibilities.

• Greet clients and other callers at the practice in a courteous and efficient manner.
• Triaging and booking clients to the most appropriate psychologist.
• To answer the telephone, pass on messages, and respond to requests.
• Process payments and book appointments for clients following set procedures.
• Liaise with psychologists, other health professionals and staff.
• Maintain reception area in a tidy and welcoming manner.
• Ensure new client intake forms and documentation is correct and current.
• Provide administration support as requested by psychologists.
• Scanning and/or filing client correspondence.
• Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• Work cooperatively and independently.
• Basic knowledge of MS Word and Excel.
• High attention to detail
• Experience with a variety of social groups serviced by the practice, such as adolescents, aged care, complex mental health presentations.
• Minimum of one year's experience in receptionist or administrator role.
• Medical or psychology reception experience is preferred for this position.
• Australian work rights are required for this position.

Be genuinely kind and caring.

Medical reception experience.

Training and/or experience in Medicare & health funds.

Understanding of psychology and mental health field.

We are looking forward to discussing your career objectives in further detail with you.

*Only shortlisted applicants will be contacted.