Medical Practice Manager

VSMA; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Knox Private Hospital is seeking an experienced Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice. The role combines administration, patient coordination, theatre scheduling and accounts, ensuring efficient, professional service for patients and clinicians.

You will act as the central point of contact between the surgeon, patients, hospital staff and external providers, driving smooth workflows in a dynamic clinical environment.

Qualifications

• Experience in a medical or healthcare administration environment.
• Background in practice management or senior medical administration.
• Demonstrated organisational and time-management abilities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities with confidence.
• Experience with medical billing and accounts.
• Strong computer skills and proficiency with practice software.
• Commitment to confidentiality and privacy requirements.
• Calm, organised approach in a busy clinical setting.

Responsibilities

• Take overall responsibility for the smooth day-to-day running of the practice.
• Coordinate daily administrative activities of the practice.
• Ensure patients receive a professional, efficient and welcoming service.
• Manage practice workflows, systems and administrative processes.
• Identify and resolve operational issues promptly.
• Manage patient enquiries by telephone, email and in person.
• Coordinate new patient bookings, follow-up appointments and cancellations.
• Coordinate and book theatre lists and surgical procedures.
• Prepare, type and distribute specialist correspondence and medical letters.
• Manage the day-to-day financial administration of the practice.

Skills

Medical administration

Practice management

Organisational skills

Time management

Communication skills

Attention to detail

Multi-tasking

Medical billing

Software proficiency

Confidentiality

Calm under pressure

Job description

We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands‑on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.

Key responsibilities

• Take overall responsibility for the smooth day-to-day running of the practice
• Coordinate the daily administrative activities of the practice
• Ensure patients receive a professional, efficient and welcoming service
• Manage practice workflows, systems and administrative processes
• Identify and resolve operational issues promptly
• Manage patient enquiries by telephone, email and in person
• Coordinate new patient bookings, follow-up appointments and cancellations
• Coordinate and book theatre lists and surgical procedures
• Prepare, type and distribute specialist correspondence and medical letters
• Manage the day-to-day financial administration of the practice

About you

• Previous experience in a medical practice, specialist practice or healthcare administration environment
• Experience in a practice management or senior medical administration role
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Confidence managing multiple competing priorities
• Experience with medical billing and accounts
• Strong computer skills and the ability to learn and manage practice software systems
• Excellent confidentiality and understanding of privacy requirements
• The ability to remain calm and organised in a busy clinical environment