Practice Manager (General Practice)

seek.com.au; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

AGPAL accredited clinic

Modern facilities

Co-located with a pharmacy

Friendly team environment

Job summary

A private medical clinic in Melbourne's affluent south-east seeks a dedicated Practice Manager to oversee daily operations for 5 doctors and allied health staff. The role coordinates front office workflow, billing compliance, and policy updates in line with AGPAL standards.

The successful candidate will lead non-clinical staff, foster GP and allied health relationships, and ensure smooth clinic performance across multimodal services.

Qualifications

• Office management experience in a mid-scale practice (up to 4 GPs).
• Proficient in MBS, Medicare incentives, DVA, Workcover and private billing.
• Knowledge of Best Practice and Nookal software.
• Registered nursing background desirable.

Responsibilities

• Oversee front office workflow and receptionist scheduling.
• Monitor and adjust Medicare/DVA/workcover/billing processes and balance sheet.
• Update and implement practice policies to meet AGPAL standards.
• Coordinate staff training and meetings with GPs and allied health staff.
• Manage supplies and reception duties as needed.
• Handle patient and staff complaints with escalation as required.
• Liaise with PHN networks on legislation and guidelines.

Skills

Office management

Billing & Medicare compliance

Leadership

Communication

Attention to detail

Education

Registered nursing background

Tools

Best Practice

Nookal

Job description

The role of the practice manager is to oversee and manage the daily operations of a 5 doctor and allied health private billing general practice.

Key elements of the role are:

• Office management - Coordination of front office workflow, daily operations, reception staff scheduling.
• Billing and Medicare compliance - monitoring and adjustment of Medicare, DVA, Workcover, TAC and private billing practices. Reviewing and maintainingdaily balance sheet.
• Policies and procedures - Responsible for updating and implementing practice policies which meet AGPAL accreditation standards and identifying opportunities for growth and process efficiencies.
• Staff organisation - primarily responsible for the training and appraisal of non-clinical reception team and coordination of clinical and administrative meetings. Building and developing working relationships with GPs and allied health professionals.
• Supply chain management - responsible for monitoring and ordering of office supplies.
• Complaints resolution - analyse and develop appropriate responses to patient and staff complaints with escalation to management as necessary.
• Receptionist duties - general front desk reception duties when required.
• Practice development - liaise with local PHN and private peer networks to identify and implement the latest relevant legislation and guidelines.

Personal Attributes

• Communication - articulate, excellent written and oral skills in negotiation, delegation and patient advocacy.
• Leadership - leader by example. Delegation of tasks, resolving team conflicts, creating a positive work environment.
• Initiative - ability to proactively work independently drawing on past experiences and knowledge.
• Precision - careful attention to detail.
• Professionalism - punctual, well presented, confident, positive, courteous and have the ability to remain calm in challenging situations.

Qualification and Experience

• Ideal experience in office management experience in a mid-scale (up to 4 FTE GPs) practice.
• Proficient in MBS, Medicare incentives, DVA, Workcover and private client billing.
• Sound knowledge in Best Practice software and Nookal software.
• Registered nursing background highly desirable.

About us

An opportunity to be a valued team member of a friendly, modern family run medical clinic in a warm and welcoming environment located in an affluent south east suburban Melbourne location.

We are co-located with a popular independent pharmacy, adjacent to Australia Post and alongside a Woolworths supermarket and an apartment complex.

The clinic is staffed by 5 GPs, nurses, onsite pathology, podiatrist and physiotherapist.

The medical centre is an AGPAL accredited clinic, fully computerised using Best Practice software, using online patient booking services, a digital fax service and has modern facilities.

We have a lovely spacious tea room (or you can just enjoy the fantastic cafes in the local area).

Full time

Attractive remuneration package for the right candidate. Compensation commensurate with candidate's experience.