Marina Reservations & Guest Services Specialist

Work Initiatives; Rockhampton Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Keppel Bay Marina is seeking a friendly, customer-focused Reservations and Reception Assistant to manage marina bookings, berths, and related services. You will handle enquiries, confirm details, and ensure records are accurate while supporting restaurant and vessel operations.

In this busy role you will process payments, issue invoices, and maintain confidentiality. A positive attitude, attention to detail, and weekend availability are essential for success in our team.

Qualifications

• Honesty and humility in daily interactions with customers and colleagues.
• Proven track record in outstanding customer service and guest relations.
• Sales and/or administrative experience is advantageous.
• Experience with daily cash reconciliations and payments.
• Strong attention to detail and thorough approach to tasks.
• Excellent communication skills and professional presentation.
• Prompt, reliable attendance and a friendly, energetic personality.
• Diligent, safe, and conscientious in all duties.
• Interest in boats and boating; willingness to learn.
• Ability to work independently and as part of a team; weekend availability.
• Neat personal appearance and a positive, proactive attitude.

Responsibilities

• Answer telephone calls, emails and general enquiries for marina and restaurant.
• Process bookings for marina berths, accommodation and services.
• Maintain accurate reservation and customer records; allocate berths as needed.
• Process payments, deposits, invoices and confirmations; follow up on outstanding amounts.
• Provide information on facilities, rules and local services; assist with check-in/check-out.
• Support general office and administration duties; adhere to WHS and privacy procedures.

Skills

Customer service

Cash handling

Attention to detail

Team player

Tools

POS system

Job description

Keppel Bay Marina is seeking a friendly, customer-focused Reservations and Reception Assistant to manage marina bookings, berths, and related services. You will handle enquiries, confirm details, and ensure records are accurate while supporting restaurant and vessel operations.

In this busy role you will process payments, issue invoices, and maintain confidentiality. A positive attitude, attention to detail, and weekend availability are essential for success in our team.