Marina Dockmaster: Berth & Customer Service Lead

MULPHA; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Wine and dining discounts

Onsite parking

Career progression

Wellbeing discounts

Job summary

Mulpha operates Sanctuary Cove Marina on the Gold Coast and seeks a Dockmaster to deliver exceptional customer service and oversee daily marina operations. The role involves coordinating berths, assisting with docking, and supporting vessel services in a busy, safety-conscious environment.

The successful candidate will bring 2+ years in marina roles, strong knowledge of marina operations, and a valid boat licence, with the ability to swim and operate with onsite transport.

Qualifications

• 2+ years' experience in dockhand, dockmaster or similar roles within the marine industry.
• Strong understanding of standard marina operations.
• Experience assisting customers in a busy marina.
• Sound knowledge of health and safety standards.
• Certificate in marina operations or related field desirable.
• Valid Boat Licence required.
• Own transport due to location.

Responsibilities

• Deliver a high standard of customer service to marina users in collaboration with management.
• Assign casual marina berths and monitor marina movements at Sanctuary Cove and Coomera Waters.
• Assist customers at their berth with docking and undocking procedures.
• Assist with fuelling, waste pumping, and other vessel services.
• Liaise with security for after-hours activity and weather-related safety.
• Ensure safety and security of docked vessels, especially during weather events.
• Supervise casual dockhands and assist with events such as the Sanctuary Cove Boat Show.
• Perform other reasonable duties as required.

Skills

Customer service

Marina operations knowledge

Safety consciousness

Computer literacy

Excellent communication

Ability to swim

Education

Certificate in marina operations or related field

Valid Boat Licence

Tools

None

Job description

Mulpha operates Sanctuary Cove Marina on the Gold Coast and seeks a Dockmaster to deliver exceptional customer service and oversee daily marina operations. The role involves coordinating berths, assisting with docking, and supporting vessel services in a busy, safety-conscious environment.

The successful candidate will bring 2+ years in marina roles, strong knowledge of marina operations, and a valid boat licence, with the ability to swim and operate with onsite transport.