Marina Front Desk & Client Services - Part-Time

Western Port Marina; Hastings; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Full training

On-site marina environment

Supportive team

Job summary

Westernport Marina is seeking a proactive Client Services Officer to manage daily reception duties, coordinate client vessel arrivals and departures, and support operational teams. You will maintain accurate records and provide friendly, professional service to clients and contractors in a busy front-of-house environment.

This part-time role, working Monday to Friday across 3 days, offers full training in marina processes and a supportive team environment.

Qualifications

• Highly organised with strong attention to detail.
• Confident using computer systems (NewBook experience beneficial, but training provided).
• Comfortable handling cash receipting and daily reconciliations.
• Professional, friendly and confident communicating with clients, contractors and operational staff.

Responsibilities

• Manage opening and closing procedures of the reception area in the office.
• Provide professional, friendly service to clients, contractors and visitors.
• Respond promptly to phone, email and radio enquiries.
• Action and file communications accurately, including voicemails and emails.
• Maintain a clean, organised and welcoming reception environment.
• Log into and manage daily operational systems.
• Count and reconcile the till at the start and end of each day.
• Review travel lift bookings and update client files, berth details, key/fob access and system notes.
• Monitor launches, retrievals and daily arrivals; contact clients to confirm ETAs and adjust records where required.
• Update berth movements as advised by Operations, ensuring all systems and boards reflect accurate vessel locations.

Skills

Organised

Attention to detail

Computer skills

Cash handling

Communication

Reliability

Tools

NewBook experience

Job description

Westernport Marina is seeking a proactive Client Services Officer to manage daily reception duties, coordinate client vessel arrivals and departures, and support operational teams. You will maintain accurate records and provide friendly, professional service to clients and contractors in a busy front-of-house environment.

This part-time role, working Monday to Friday across 3 days, offers full training in marina processes and a supportive team environment.