Dynamic Dockmaster: Marina Operations & Guest Service

Sanctuary Cove Marina; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wine and dining discounts

Onsite parking

Hotel and dining discounts

Wellbeing benefits

Retailer discounts

Employee assistance program

Job summary

You must have 2+ years in dockhand/dockmaster or similar, a valid Boat Licence, strong marina knowledge, and a proactive approach to safety and maintenance. The role also supports fueling, waste inquiries, and events such as boat shows.

Qualifications

• 2+ years experience in dockhand, dockmaster or similar in the marine industry
• Strong understanding of standard marina operations
• Demonstrated experience assisting customers in a busy marina
• Experience in general marina maintenance is an advantage
• Sound knowledge of health and safety standards
• Certificate in marina operations or related field desirable

Responsibilities

• Deliver exceptional service to marina members and customers with the GM and Marina Operations Officer
• Assign casual marina berths, monitor the marina area, oversee movements
• Assist customers at their berth with docking/undocking
• Assist with fueling, pumping out waste enquiries and other vessel services
• Liaise with security for after-hours activity
• Ensure safety and security of docked vessels during weather events
• Assist with day-to-day supervision of casual dockhands
• Assist with events such as Sanctuary Cove International Boat Show
• Other reasonable duties as required

Skills

Dockhand experience

Marina operations

Customer service

Health and safety

Boat licence

Swimming ability

Education

Marina operations certificate

Job description

You must have 2+ years in dockhand/dockmaster or similar, a valid Boat Licence, strong marina knowledge, and a proactive approach to safety and maintenance. The role also supports fueling, waste inquiries, and events such as boat shows.