Client Services Officer

Western Port Marina; Hastings; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Full training

On-site marina environment

Supportive team

Job summary

Westernport Marina is seeking a proactive Client Services Officer to manage daily reception duties, coordinate client vessel arrivals and departures, and support operational teams. You will maintain accurate records and provide friendly, professional service to clients and contractors in a busy front-of-house environment.

This part-time role, working Monday to Friday across 3 days, offers full training in marina processes and a supportive team environment.

Qualifications

• Highly organised with strong attention to detail.
• Confident using computer systems (NewBook experience beneficial, but training provided).
• Comfortable handling cash receipting and daily reconciliations.
• Professional, friendly and confident communicating with clients, contractors and operational staff.

Responsibilities

• Manage opening and closing procedures of the reception area in the office.
• Provide professional, friendly service to clients, contractors and visitors.
• Respond promptly to phone, email and radio enquiries.
• Action and file communications accurately, including voicemails and emails.
• Maintain a clean, organised and welcoming reception environment.
• Log into and manage daily operational systems.
• Count and reconcile the till at the start and end of each day.
• Review travel lift bookings and update client files, berth details, key/fob access and system notes.
• Monitor launches, retrievals and daily arrivals; contact clients to confirm ETAs and adjust records where required.
• Update berth movements as advised by Operations, ensuring all systems and boards reflect accurate vessel locations.

Skills

Organised

Attention to detail

Computer skills

Cash handling

Communication

Reliability

Tools

NewBook experience

Job description

Reporting to the Marina Accounting Manager, the Client Services Officer is responsible for managing daily reception duties, coordinating client vessel arrivals and departures, maintaining accurate system records and supporting operational teams such as the vessel Travel Lift, Hardstand and Dry Storage. This position requires strong communication skills, reliable follow-through and the ability to multitask with accuracy.

Key responsibilities

• Manage opening and closing procedures of the reception area in the office.
• Provide professional, friendly service to clients, contractors and visitors.
• Respond promptly to phone, email and radio enquiries.
• Action and file communications accurately, including voicemails and emails.
• Maintain a clean, organised and welcoming reception environment.
• Log into and manage daily operational systems.
• Count and reconcile the till at the start and end of each day.
• Review travel lift bookings and update client files, berth details, key/fob access and system notes.
• Monitor launches, retrievals and daily arrivals; contact clients to confirm ETAs and adjust records where required.
• Update berth movements as advised by Operations, ensuring all systems and boards reflect accurate vessel locations.

About you

• Highly organised with strong attention to detail.
• Confident using computer systems (NewBook experience beneficial, but training provided).
• Comfortable handling cash receipting and daily reconciliations.
• Professional, friendly and confident communicating with clients, contractors and operational staff.
• Able to learn procedures quickly and follow operational processes accurately.
• Reliable, proactive and able to work independently as well as part of a team.

About us

Westernport Marina is seeking a proactive, organised and customer-focused Client Services Officer to join our busy front-of-house team. As the first point of contact for our clients, contractors and visitors, you will play a key role in delivering exceptional service and ensuring smooth daily operations across our marina and boatyard services.

This is a Part-time role during business hours Monday to Friday, 3 days per week, 8 hours per day

• Full training in Marina processes and systems
• Supportive team environment with strong operational backing
• A varied and interesting role where no two days are the same
• On-site marina environment with an active and friendly team