Made-to-Measure Admin Assistant: Customer Journey Support

Spotlight; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Central Office Location: South Melb

On-site parking

Public transport access

Discounts across SRG brands

Career pathways

Job summary

Spotlight Retail Group is seeking an experienced Administrative Assistant for our Made to Measure team in South Melbourne. You will support consultants and customers from quote to installation, handling inquiries, coordinating information, and maintaining records to ensure a seamless customer journey.

This role requires proactive problem-solving, strong communication, and a genuine passion for delivering excellent service.

Qualifications

• Experience in admin for window furnishings, blinds, curtains or soft furnishings is a bonus.
• Outstanding customer service and communication skills.
• Confident and professional phone manner.
• Strong administrative and organisational skills.
• Excellent attention to detail and ability to manage competing priorities.
• Proactive problem-solving and adaptability under pressure.

Responsibilities

• Handle inbound enquiries from customers, stores and consultants.
• Make outbound calls to customers during the Made to Measure journey.
• Respond to emails and customer correspondence promptly.
• Provide administrative support to the Made to Measure team.
• Coordinate customer information with accuracy and care.
• Collaborate with consultants, suppliers and internal stakeholders.
• Resolve customer concerns professionally and efficiently.
• Follow internal processes and maintain accurate records.
• Help create an exceptional customer experience from start to finish.

Skills

Customer service

Communication

Phone manner

Administrative skills

Attention to detail

Problem-solving

Job description

Spotlight Retail Group is seeking an experienced Administrative Assistant for our Made to Measure team in South Melbourne. You will support consultants and customers from quote to installation, handling inquiries, coordinating information, and maintaining records to ensure a seamless customer journey.

This role requires proactive problem-solving, strong communication, and a genuine passion for delivering excellent service.