Customer Experience Specialist - Manufacturing(Permanent FT)

Michael Page; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Michael Page represents a leading interior design manufacturer with 30 years of operating history across Australia and New Zealand. Based in Melbourne, they seek a Customer Service Officer to handle inquiries, process orders, and coordinate deliveries.

You will join a collaborative team, work with Microsoft Dynamics and Salesforce, maintain records, and seek ways to improve customer satisfaction while providing strong admin support.

Qualifications

• Experience in customer service or administrative roles, preferably in the industrial/manufacturing sector.
• Strong communication skills, both verbal and written.
• Proficiency with Microsoft Dynamics and Salesforce.
• Exposure to Jet reports would be an advantage.
• Curious mindset and the ability to work through complex systems.
• Excellent organisational skills with a high level of attention to detail.
• The ability to work effectively in a team environment.
• A proactive approach to problem-solving and a customer-centric mindset.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and efficiently to meet customer expectations.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Assist in preparing reports and documentation as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support the team with general administrative tasks as needed.

Skills

Communication skills (verbal & written

Organisational skills

Attention to detail

Team player

Customer-centric mindset

Tools

Microsoft Dynamics

Salesforce

Job description

Michael Page represents a leading interior design manufacturer with 30 years of operating history across Australia and New Zealand. Based in Melbourne, they seek a Customer Service Officer to handle inquiries, process orders, and coordinate deliveries.

You will join a collaborative team, work with Microsoft Dynamics and Salesforce, maintain records, and seek ways to improve customer satisfaction while providing strong admin support.