Administration Assistant

Spotlight; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Central Office Location: South Melb

On-site parking

Public transport access

Discounts across SRG brands

Career pathways

Job summary

Spotlight Retail Group is seeking an experienced Administrative Assistant for our Made to Measure team in South Melbourne. You will support consultants and customers from quote to installation, handling inquiries, coordinating information, and maintaining records to ensure a seamless customer journey.

This role requires proactive problem-solving, strong communication, and a genuine passion for delivering excellent service.

Qualifications

• Experience in admin for window furnishings, blinds, curtains or soft furnishings is a bonus.
• Outstanding customer service and communication skills.
• Confident and professional phone manner.
• Strong administrative and organisational skills.
• Excellent attention to detail and ability to manage competing priorities.
• Proactive problem-solving and adaptability under pressure.

Responsibilities

• Handle inbound enquiries from customers, stores and consultants.
• Make outbound calls to customers during the Made to Measure journey.
• Respond to emails and customer correspondence promptly.
• Provide administrative support to the Made to Measure team.
• Coordinate customer information with accuracy and care.
• Collaborate with consultants, suppliers and internal stakeholders.
• Resolve customer concerns professionally and efficiently.
• Follow internal processes and maintain accurate records.
• Help create an exceptional customer experience from start to finish.

Skills

Customer service

Communication

Phone manner

Administrative skills

Attention to detail

Problem-solving

Job description

Love organisation, problem-solving and creating great customer experiences?

At Spotlight Retail Group, we're passionate about helping our customers turn their houses into homes. Our Made to Measure (M2M) team plays a key role in delivering customised window furnishing solutions, and we're looking for an experienced Administrative Assistant to join our high-performing team.

If you are someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in keeping everything running smoothly behind the scenes, we would love to meet you.

• Central Office Location- Beautiful South Melbourne!
• Full Time hours Monday-Friday (occasional Saturday)
• All tools of the trade provided
• Easy access to public transport or on-site parking
• Pathways for long-term career within SRG.
• Discounts and so much more across ALL brands!

The Role:

As our Made to Measure Administrative Assistant, you are part of the backbone of our customer journey. Supporting our consultants and customers from quote through to installation. Every day is different, with a mix of customer service, administration, problem-solving and collaboration.

• Managing inbound enquiries from customers, stores and consultants.
• Making outbound calls to customers throughout their Made to Measure journey.
• Responding promptly to emails and customer correspondence.
• Providing administrative support to the Made to Measure team.
• Coordinating customer information with accuracy and attention to detail.
• Working collaboratively with consultants, suppliers and internal stakeholders.
• Resolving customer concerns professionally and efficiently.
• Following internal processes and maintaining accurate records.
• Helping create an exceptional customer experience from start to finish.

What You'll Need:

Someone who brings energy, confidence and industry knowledge!

• Previous experience within the admin window furnishings, blinds, curtains or soft furnishings industry (bonus).
• Outstanding customer service and communication skills.
• A confident and professional phone manner.
• Strong administrative and organisational skills.
• Excellent attention to detail and the ability to manage competing priorities.
• A proactive approach to problem-solving and finding solutions.
• The ability to remain calm under pressure and adapt to changing priorities.
• Experience working with multiple systems and managing customer enquiries.
• A positive attitude and genuine passion for helping customers.
• Must have full-time availability and Full working rights within Australia.