Sales Assistant

Bapcor; City Of Busselton; On-site; AUD 45,000 - 60,000; Full time

Job summary

Busselton, Australia-based retailer Bapcor is seeking a Sales Assistant to support the sales team and customers with accurate order processing, proactive follow-ups, and responsive service to drive satisfaction.

You will manage customer inquiries, prepare quotations and proposals, maintain detailed CRM records, organize sales materials, and coordinate between customers and the sales team to ensure smooth transactions, while contributing to a collaborative environment.

Qualifications

• Upper secondary education or equivalent.
• Proven experience in customer service or sales support.
• Strong written and verbal communication skills.
• Willingness to learn CRM software.

Responsibilities

• Receive, process, and manage customer orders, inquiries, and complaints with accuracy and professionalism.
• Provide comprehensive product and service information to customers and internal stakeholders.
• Support the sales team by preparing quotations, proposals, and sales documentation.
• Maintain detailed records of customer interactions and transactions using CRM systems.
• Follow up with customers to ensure satisfaction and address any concerns promptly.

Skills

Customer service

Sales support

Order processing

Communication

Organization

Education

Upper Secondary School education

Tools

CRM software

Job description

Job Description

We're looking for an enthusiastic and detail-oriented Sales Assistant to join our dynamic team in Busselton, Australia. In this role, you'll be the backbone of our sales operations, providing exceptional support to our sales team and customers. You'll work in a collaborative environment where your organizational skills, customer focus, and efficient approach will directly contribute to our success. This is an excellent opportunity to develop your career in sales while making a meaningful impact on our customers' experience.

• Receive, process, and manage customer orders, inquiries, and complaints with accuracy and professionalism
• Provide comprehensive product and service information to customers and internal stakeholders
• Support the sales team by preparing quotations, proposals, and sales documentation
• Maintain detailed records of customer interactions and transactions using company systems and CRM software
• Follow up with customers to ensure satisfaction and address any concerns promptly
• Assist in organizing sales materials, inventory information, and customer databases
• Coordinate between customers and the sales team to facilitate smooth transactions
• Analyze customer feedback and sales data to identify trends and improvement opportunities
• Contribute to a positive team environment through collaborative problem-solving and mutual support
• Ensure all administrative tasks are completed efficiently and accurately to support sales goals

Qualifications

Required Qualifications:

• Upper Secondary School education or equivalent
• Proven experience in customer service or sales support roles
• Strong written and verbal communication skills
• Proficiency with basic computer applications and willingness to learn CRM software
• Sound understanding of sales procedures, order processing, and customer management systems
• Excellent organizational and time management skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with a customer-focused mindset
• Strong interpersonal skills and ability to work collaboratively with diverse teams

Preferred Qualifications:

• Previous experience in a sales assistant or similar administrative role
• Familiarity with sales terminology and business processes
• Experience with customer relationship management (CRM) platforms
• Knowledge of the products or services relevant to our industry
• Demonstrated ability to analyze data and generate insights
• Certification in customer service or sales support (if available)