Luxury Wellness & Leisure Resident Concierge

Gurner Group; Melbourne; On-site; AUD 39,000 - 50,000; Full time

Job summary

GURNER Group seeks a Resident Experience Officer for Elysium Fields in Melbourne. You will deliver world-class hospitality across premium wellness and leisure facilities, guiding residents and guests with a polished, professional touch in a luxury setting.

You will oversee operations, maintain equipment, ensure safety and hygiene, and support front desk duties and Crystal Club activities as required.

Qualifications

• 1–2 years in high-end hospitality or luxury settings.
• Understanding of premium wellness treatments & skincare.
• Strong interpersonal and communication skills.
• Able to multitask in a fast-paced environment.
• Passion for wellness.
• Proactive and team-oriented.
• First Aid & CPR certification—current or willing to obtain.
• Discretion and confidentiality.
• Flexibility to work a rotational roster including weekends.

Responsibilities

• Oversee daily operations of the building's premium wellness facilities.
• Maintain wellness equipment and report maintenance requirements.
• Ensure gym, pool, sauna and relaxation spaces are clean, safe and presented.
• Assist opening/closing procedures of wellness facilities.
• Greet residents and guests with personalised service.
• Ensure health, safety and hygiene standards are met.
• Monitor pool/spa chemical levels and report concerns.
• Manage treatment bookings and payments in designated software.
• Support Crystal Club operations and front desk admin as needed.

Skills

Hospitality experience

Wellness knowledge

Interpersonal skills

Multitasking

Professional demeanor

Customer service

Weekend rotation flexibility

Education

First Aid & CPR Certification

Job description

GURNER Group seeks a Resident Experience Officer for Elysium Fields in Melbourne. You will deliver world-class hospitality across premium wellness and leisure facilities, guiding residents and guests with a polished, professional touch in a luxury setting.

You will oversee operations, maintain equipment, ensure safety and hygiene, and support front desk duties and Crystal Club activities as required.