Luxury Wellness Guest Services Specialist - By Phone

Acquire Intelligence; Melbourne; In loco; AUD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Acquire Intelligence is seeking a Guest Services Specialist for a private luxury wellness club in Melbourne. You will be the voice of the club, handling premium member inquiries by phone, text and email with a polished, discreet approach.

Training is provided on site at the clubs, followed by ongoing support from your Team Leader. This full-time role offers 38 hours per week, a shift pattern from 11:00am to 7:00pm, and a chance to work from our Chapel Street office in South Yarra.

Competenze

• At least two years in a client-facing luxury hospitality role, such as hotel guest services, concierge, front office, a private members club, premium retail or fine dining
• A warm, natural voice and the confidence to hold an unscripted conversation with high-profile members
• Excellent spoken and written English
• Polished presentation, tone and manner
• The right to work in Australia, and consent to background and reference checks

Mansioni

• Conduct personalised check-in calls with premium members
• Reconnect with members whose visits have lapsed and welcome renewals
• Assist members with payments and queries
• Learn what matters to each member and share feedback with the club

Conoscenze

Client-facing

Hospitality experience

English fluency

Descrizione del lavoro

Acquire Intelligence is seeking a Guest Services Specialist for a private luxury wellness club in Melbourne. You will be the voice of the club, handling premium member inquiries by phone, text and email with a polished, discreet approach.

Training is provided on site at the clubs, followed by ongoing support from your Team Leader. This full-time role offers 38 hours per week, a shift pattern from 11:00am to 7:00pm, and a chance to work from our Chapel Street office in South Yarra.