Front Office - Resident Experience Officer, Elysium Fields

Gurner Group; Melbourne; On-site; AUD 55,000 - 85,000; Full time

Job summary

GURNER Group is seeking a Front Office – Resident Experience Officer for Elysium Fields in Melbourne. You will be the face of LIFE by GURNER™, contributing to a culture of excellence within a Concierge and Resident Services team.

The role covers front desk operations, resident engagement initiatives and management of world-class amenity spaces, operating on a rotational roster. Ideal candidates have 1–2 years in high-end hospitality or luxury residential environments, with strong communication,

Qualifications

• 1–2 years experience in high-end hospitality or luxury residential environments.
• Polished, professional communication and interpersonal skills.
• Ability to multitask and remain composed in a premium, fast-paced environment.
• Highly organized with strong attention to detail.
• Proactive, solution-focused and team-oriented approach.
• Flexibility to work a rotational roster, including weekends & public holidays.
• First Aid & CPR certification – Must be current or willing to obtain.

Responsibilities

• Acting as the first point of contact for all resident enquiries, ensuring a warm and professional experience.
• Supporting daily building operations to ensure seamless service delivery across the residence.
• Maintaining presentation standards of the lobby, reception, and all common areas to luxury hotel standards.
• Assisting with resident communications, concierge service bookings & administrative support.
• Coordinating and manage deliveries, parcels, and basic administrative functions.
• Supporting the smooth operation and presentation of amenity spaces including wellness, leisure, and dining areas.
• Collaborating closely with the Property Management, Facilities, Wellness & Crystal Club team to uphold brand standards.
• Assisting with resetting and preparing communal spaces for daily resident use.

Skills

Interpersonal skills

Communication

Attention to detail

Hospitality experience

First Aid & CPR

Teamwork

Rotational roster

Job description

Front Office - Resident Experience Officer, Elysium Fields

GURNER™ is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive. With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNER™ has become synonymous with cutting-edge design, aspirational living and market-leading innovation.

Our growing platform spans across:

• Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail
• Funds management – through GURNER™ Capital and GQ, we manage institutional and private capital across real estate and structured finance
• Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale

At GURNER™, we don’t just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.

Poised to transform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its innovative fusion of modern health, ancient wisdom and neuroscience.

A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life. Elysium Fields is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health and

About the role:

As a Resident Experience Officer – Front Office at Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNER™ and a key ambassador of our luxury residential experience.

Working within a high-performing Concierge and Resident Services team, you will contribute to a culture of excellence, professionalism and genuine care. Collaboration, accountability and a passion for service are fundamental, as we strive to consistently exceed expectations and create memorable everyday experiences for our residents.

Operating on a rotational roster, you will support the seamless day-to-day operation of the Front Desk, resident engagement initiatives and the management of world-class amenity spaces. .

Key Responsibilities include:

• Acting as the first point of contact for all resident enquiries, ensuring a warm and professional experience
• Supporting daily building operations to ensure seamless service delivery across the residence
• Maintaining presentation standards of the lobby, reception, and all common areas to luxury hotel standards
• Assisting with resident communications, concierge service bookings & administrative support
• Coordinating and manage deliveries, parcels, and basic administrative functions
• Supporting the smooth operation and presentation of amenity spaces including wellness, leisure, and dining areas
• Collaborating closely with the Property Management, Facilities, Wellness & Crystal Club team to uphold brand standards
• Assisting with resetting and preparing communal spaces for daily resident use.paring communal spaces for daily resident use.

The ideal person:

To be successful in this role, the ideal person will have;

• At least 1- 2 years prior experience in high-end hospitality, hotels, luxury residential, or customer-facing environments
• Strong interpersonal and communication skills with a polished and professional manner
• Ability to multitask and remain composed in a premium, fast-paced environment
• Highly organised with strong attention to detail
• Proactive, solution-focused, and team-oriented approach
• Flexibility to work a rotational roster, including weekends & public holidays
• Ability to adapt to new systems, software & processes
• First Aid & CPR Certification – Must be current or willing to obtain
• Ability to handle sensitive situation with confidentiality and professionalism