VIP Guest Experience Agent — Luxury Concierge

Andaz Gold Coast; Gold Coast City; Presencial; AUD 69.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exclusive team dining privileges

Ongoing training and mentorship

Growth opportunities

Descripción de la vacante

Elysium Noosa Resort is seeking a VIP Guest Experience Agent to lead luxury guest journeys from arrival to departure, delivering personalised service and anticipating needs with warmth and discretion.

You will craft bespoke experiences, coordinate reservations, and collaborate with Front Office, Housekeeping, and F&B to maintain the resort’s elegant standards. Prior experience in guest services and Opera PMS will be valued.

Formación

• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Previous experience in Guest Services, Concierge, Front Office, Guest Relations, Luxury Retail, Aviation, or Hospitality.
• Exceptional communication and interpersonal skills.
• Ability to remain composed and professional in a fast-paced environment.
• Strong attention to detail and a talent for anticipating guest needs.
• Experience with Opera PMS or similar systems is highly regarded.
• A current unrestricted driver's licence.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.

Responsabilidades

• Curate exceptional arrival and departure experiences, ensuring every guest is welcomed with warmth, elegance, and genuine hospitality.
• Foster meaningful connections with guests, intuitively anticipating needs and delivering personalised service that exceeds expectations at every stage of the guest journey.
• Act as a dedicated point of contact for VIP and returning guests, ensuring individual preferences are recognised, remembered, and thoughtfully tailored throughout each stay.
• Craft bespoke itineraries and experiences, including dining reservations, local recommendations, private celebrations, and exclusive concierge arrangements.
• Coordinate special occasions and personalised touches, creating memorable moments that leave a lasting impression.
• Collaborate seamlessly with Front Office, Housekeeping, Food & Beverage, and Leadership teams to deliver a flawless and highly personalised guest experience.
• Handle guest enquiries and concerns with discretion, professionalism, and a solution-focused approach, ensuring swift and elegant resolutions.
• Maintain detailed guest profiles and preferences within Opera and other guest management systems to support personalised service delivery.
• Oversee check-in and check-out experiences with precision and sophistication, ensuring every interaction reflects Elysium's luxury standards.
• Provide luggage assistance and valet services as required, delivering these services with professionalism and attention to detail.

Conocimientos

Luxury hospitality passion

Communication skills

Interpersonal skills

Attention to detail

Calm under pressure

Adaptability

Herramientas

Opera PMS

Descripción del empleo

Elysium Noosa Resort is seeking a VIP Guest Experience Agent to lead luxury guest journeys from arrival to departure, delivering personalised service and anticipating needs with warmth and discretion.

You will craft bespoke experiences, coordinate reservations, and collaborate with Front Office, Housekeeping, and F&B to maintain the resort’s elegant standards. Prior experience in guest services and Opera PMS will be valued.