Crystal Club Bar - Resident Experience Officer, Elysium Fields

Gurner Group; Melbourne; Hybrid; AUD 34,000 - 48,000; Part time

Job summary

GURNER’s Crystal Club at Helios & Yutaka – Elysium Fields offers a part-time Resident Experience Officer role delivering world-class bar service to residents and guests, ensuring luxury standards and a welcoming, connected atmosphere.

You will curate premium beverages, engage residents, handle feedback, maintain club standards, and work a rotational roster including weekends. First Aid & CPR certification preferred.

Qualifications

• 1–2 years in high-end hospitality, hotels, luxury residential, or customer-facing environments.
• Polished, professional interpersonal and communication skills.
• Ability to multitask in a premium, fast-paced environment.
• Highly organised with strong attention to detail and work ethic.
• Proactive, solution-focused, and team-oriented mindset.
• Flexibility to work a rotational roster, including weekends.
• First Aid & CPR Certification – current or willing to obtain.
• Confidential handling of sensitive situations with professionalism.

Responsibilities

• Preparing and serving a curated selection of premium beverages, including cocktails, wines, and spirits, to the highest standard.
• Maintaining thorough product knowledge to confidently guide residents and guests.
• Actively contributing to the sense of community within the development by engaging residents warmly.
• Handling resident feedback and resolving dissatisfactions with care and professionalism.
• Maintaining the Crystal Club to an exceptional standard of cleanliness, presentation, and organization.
• Adhering to RSA requirements and health and safety guidelines.
• Auditing stock and requirements for smooth operation of Crystal Club.
• Receiving payment for food & beverage sold and finalising end-of-night billing on POS.
• Carrying out opening and closing procedures leaving the club tidy and secure.

Skills

High-end hospitality experience

Polished interpersonal skills

Strong communication

Multitasking ability

Organised with attention to detail

Proactive and team-oriented

Weekend availability

First Aid & CPR certification

Job description

Crystal Club Bar - Resident Experience Officer, Elysium Fields

GURNER™ is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive. With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNER™ has become synonymous with cutting-edge design, aspirational living and market-leading innovation.

Our growing platform spans across:

Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail

Funds management – through GURNER™ Capital and GQ, we manage institutional and private capital across real estate and structured finance

Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale

At GURNER™, we don’t just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.

Poised to transform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its innovative fusion of modern health, ancient wisdom and neuroscience.

A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life. Elysium Fields is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health and

About the role

As a part time Resident Experience Officer – Crystal Club at Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNER™ and play a key role in delivering a world-class residential bar experience. You will provide warm, polished, and highly professional service to residents and their guests within the Crystal Club — a premium bar at the heart of the complex — ensuring every interaction reflects the luxury standards of the building — creating a space where residents feel at home, valued, and connected.

Key Responsibilities

• Preparing and serving a curated selection of premium beverages, including cocktails, wines, and spirits, to the highest standard
• Maintaining thorough product knowledge to confidently guide and make recommendations to residents and their guests
• Actively contributing to the sense of community within the development by engaging residents in a warm and genuine manner
• Handling resident feedback ensuring dissatisfactions are resolved with care & professionalism.
• Maintaining the Crystal Club to an exceptional standard of cleanliness, presentation, and organized
• Adhering to all responsible service of alcohol (RSA) requirements and relevant health and safety guidelines
• Auditing stock and requirements for smooth operation of Crystal Club.
• Receiving payment for food & beverage sold and allocate costs to the right areas. Finalise end of night billing on POS.
• Carrying out opening & closing procedures leaving the crystal club tidy and secure.

The ideal person

To be successful in this role, the ideal person will have;

• At least 1-2 years proven experience in high-end hospitality, hotels, luxury residential, or customer-facing environments
• Strong interpersonal and communication skills with a polished and professional manner
• Ability to multitask and remain composed in a premium, fast-paced environment
• Highly organised with strong attention to detail & work ethic.
• Proactive, solution-focused, and team-oriented approach
• Flexibility to work a rotational roster, including weekends
• First Aid & CPR Certification – Must be current or willing to obtain
• Ability to handle sensitive situation with confidentiality and professionalism