Luxury Store Manager — Gold Coast & VIP Client Growth

Tiffany & Co; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary bonus

Employee discounts

Milestone gifts

Mentoring

Training opportunities

Career growth

Job summary

Tiffany & Co. on the Gold Coast is seeking a Store Manager to lead our luxury retail team, drive store strategy, and deliver a premium client experience.

You will analyze performance, coach teams, grow high-value clients, and partner with leadership to maintain the brand’s world-class standards. This is a brand-new store, offering an exciting opportunity to set the tone for service excellence.

Qualifications

• Minimum five years’ experience leading teams of at least 15 people in a retail or client-focused environment.
• Proven sales generation experience and achievement of sales targets and KPIs.
• Experience partnering with high-net-worth individuals in a selling environment.
• Ability to inspire trust, integrity, fairness and professionalism with clients and staff.
• Comfort with a fast-paced, changing environment and flexible role assignments.
• Willingness to work non-traditional hours, including days, nights, weekends and holidays.
• In-depth knowledge of precious metals and gemstones is highly advantageous.

Responsibilities

• Analyze store performance and develop focused action plans to improve results.
• Provide direction to store leadership and sales teams through briefings and goal setting.
• Coach and develop teams to foster a winning culture and high standards of service.
• Ensure a seamless, luxurious client experience in-store and respond to feedback.
• Develop client development plans to engage and grow high-value and VIP clients.

Skills

People leadership

Sales generation

KPIs

High-net-worth clientelling

Integrity & professionalism

Adaptability

Flexible hours

Fast-paced environment

Jewellery knowledge (metals & gems)

Job description

Tiffany & Co. on the Gold Coast is seeking a Store Manager to lead our luxury retail team, drive store strategy, and deliver a premium client experience.

You will analyze performance, coach teams, grow high-value clients, and partner with leadership to maintain the brand’s world-class standards. This is a brand-new store, offering an exciting opportunity to set the tone for service excellence.