Operations Executive | Full-Time | Gold Coast

Tiffany & Co.; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Job summary

Tiffany & Co. is seeking an Operations Executive for our Gold Coast store. Reporting to the Store Manager, you will oversee back-of-house operations, including stock control, merchandising coordination, and client services to deliver exceptional customer experiences.

You will lead a small team, drive process improvements, and ensure smooth receiving and shipping function. The role requires flexibility and strong communication to support service standards.

Qualifications

• Tertiary Certificate or equivalent life/work experience.
• Minimum three years retail stock management/inventory control, preferably within the jewelry industry.
• Excellent communication skills—verbal and written.
• Strong interpersonal skills and ability to problem-solve.

Responsibilities

• Oversee all back-of-house activities including stock control and inventory accuracy.
• Supervise customer service for repairs, servicing orders and post-sale offerings.
• Supervise client services including telephone inquiries, stock availability, and post-sale offerings.
• Oversee receiving and shipping functions, liaising with transport, customs and agents to ensure local compliance.
• Partner with store management to support service standards across back-of-house processes.
• Coach, develop and train staff.

Skills

Inventory management

Stock control

Customer service

Client services

Staff development

Multitasking

Communication skills

MS Word

Excel

MIPS

Education

Tertiary Certificate or equivalent

Tools

MS Word

Excel

MIPS

Job description

Operations Executive | Full-Time | Gold Coast

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

The Blue Box

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.With a heritage of design innovation and exceptional service, Tiffany & Co. is renownedas one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Gold Coast store is looking for a passionate and solutions drivenprofessional to join the team as an OperationsExecutive.

A career as unique as you are

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Store Manager, the Operations Executive willeffectivelyoversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include:

• Inventory management, including stock control, cycle count accuracy, shrinkage and ensuring appropriate assortment and model stock levels
• Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post sale offerings
• Supervise and coordinate all aspects of client services including, customer telephone enquiries, stock availability and any other post sale offerings
• Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance
• Partner with store management to ensure all back of house processes and systems support required service standards
• Manage, coach, develop and train staff

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

The successful candidate will have:

• Tertiary Certificate or equivalent life / work experience
• Minimum three years retail stock management/inventory control preferably within the jewelry industry
• Problem solving ability
• Excellent communication skills - verbal and written
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays

Blue Box. White Ribbon. That's a wrap

• Locais Gold Coast Pacific Fair