Store Manager | Full-time | Gold Coast

LVMH; Gold Coast City; Hybride; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Salary bonus

Employee discounts

Milestone gifts

Training opportunities

Résumé du poste

Tiffany & Co. is opening a brand-new Gold Coast store and seeking a Store Manager to lead our luxury retail team. You will set the store strategy, drive sales, and guide the leadership and sales teams to deliver an exceptional client experience.

With at least five years of experience in retail leadership, you will coach a team of 15+, build relationships with high-net-worth clients, and partner with senior management to achieve targets in a fast-paced environment.

Qualifications

• Minimum five years’ experience leading teams of at least 15 people in retail or client-focused environments.
• Experience in sales generation and achieving sales results.
• Experience working towards KPIs and targets.
• Ability to partner with high-net-worth individuals in selling environment.

Responsabilités

• Analyze store performance and develop action plans to improve results.
• Provide direction to store leadership and sales teams.
• Coach teams to deliver a winning, luxurious client experience.
• Develop client development plans to engage VIP clients.

Connaissances

Team leadership

Sales generation

KPIs targets

Client relationship

Fast-paced environment

Flexibility in roles

Precious metals knowledge

Description du poste

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands withclose to300 stores worldwide.

About the role

Get ready! We are thrilled to announce the upcoming opening of a brand-new store in Gold Coast. Thus we are now looking for a talented Store Manager from across the country to lead our luxury retail business in Gold Coast. This is a rare opportunity to make your mark.

As Store Manager, you will be responsible for driving the strategy of the store and providing direction to the store leadership and sales teams.

• Analyze the performance of the business and determine a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment and in store operations.
• Provide a cohesive direction for the entire store team, through the utilization of the morning briefing and goal setting.
• Drive a daily focus on providing feedback and coaching our teams to develop a winning culture.
• Ensure a seamless and luxurious client experience is delivered in store consistently, responding to feedback as it arises.

Develop a client development plan to engage and grow our high value and VIP clients, utilizing the team to build long term meaningful relationships.

The ideal candidate will have:

• Minimum five years’ experience leading teams of at least 15 people in a retail or client focused environment (i.e., hospitality, events, banking, etc.)
• Experience in sales generation and managing the achievement of sales results
• Experience working towards targets and KPIs
• Experience in partnering with high-net-worth individuals in a selling environment.
• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
• Proven ability and desire to work in a fast-paced, changing environment
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays

In depth technical knowledge of precious metals and gemstones will be highly advantageous.

Why Tiffany?

• Generous salary & bonus, incentives employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Never-ending training and individual up-skillingopportunities
• Great mentoring from highly experienced management team

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.