Store Manager | Full-Time | Gold Coast

Tiffany & Co; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary bonus

Employee discounts

Milestone gifts

Mentoring

Training opportunities

Career growth

Job summary

Tiffany & Co. on the Gold Coast is seeking a Store Manager to lead our luxury retail team, drive store strategy, and deliver a premium client experience.

You will analyze performance, coach teams, grow high-value clients, and partner with leadership to maintain the brand’s world-class standards. This is a brand-new store, offering an exciting opportunity to set the tone for service excellence.

Qualifications

• Minimum five years’ experience leading teams of at least 15 people in a retail or client-focused environment.
• Proven sales generation experience and achievement of sales targets and KPIs.
• Experience partnering with high-net-worth individuals in a selling environment.
• Ability to inspire trust, integrity, fairness and professionalism with clients and staff.
• Comfort with a fast-paced, changing environment and flexible role assignments.
• Willingness to work non-traditional hours, including days, nights, weekends and holidays.
• In-depth knowledge of precious metals and gemstones is highly advantageous.

Responsibilities

• Analyze store performance and develop focused action plans to improve results.
• Provide direction to store leadership and sales teams through briefings and goal setting.
• Coach and develop teams to foster a winning culture and high standards of service.
• Ensure a seamless, luxurious client experience in-store and respond to feedback.
• Develop client development plans to engage and grow high-value and VIP clients.

Skills

People leadership

Sales generation

KPIs

High-net-worth clientelling

Integrity & professionalism

Adaptability

Flexible hours

Fast-paced environment

Jewellery knowledge (metals & gems)

Job description

Description

About Tiffany

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands with close to 300 stores worldwide.

About the role

Get ready! We are thrilled to announce the upcoming opening of a brand-new store in Gold Coast. Thus we are now looking for a talented Store Manager from across the country to lead our luxury retail business in Gold Coast. This is a rare opportunity to make your mark.

As Store Manager, you will be responsible for driving the strategy of the store and providing direction to the store leadership and sales teams.

• Analyze the performance of the business and determine a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment and in store operations.


• Provide a cohesive direction for the entire store team, through the utilization of the morning briefing and goal setting.


• Drive a daily focus on providing feedback and coaching our teams to develop a winning culture.


• Ensure a seamless and luxurious client experience is delivered in store consistently, responding to feedback as it arises.


• Develop a client development plan to engage and grow our high value and VIP clients, utilizing the team to build long term meaningful relationships.

The ideal candidate will have:

• Minimum five years’ experience leading teams of at least 15 people in a retail or client focused environment (i.e., hospitality, events, banking, etc.)


• Experience in sales generation and managing the achievement of sales results


• Experience working towards targets and KPIs


• Experience in partnering with high-net-worth individuals in a selling environment.


• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members


• Proven ability and desire to work in a fast-paced, changing environment


• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)


• Flexibility to work non-traditional hours, including days, nights, weekends and holidays


• In depth technical knowledge of precious metals and gemstones will be highly advantageous.

Why Tiffany?

• Generous salary & bonus, incentives employee discounts and milestone gifts


• High performing, caring, fun and dynamic team


• Culture focused on wellbeing, innovation and growth


• Endless career opportunities with the largest luxury group - LVMH!


• Never-ending training and individual up-skilling opportunities


• Great mentoring from highly experienced management team

This is just the beginning