Luxury Spa Front Desk & Guest Concierge

Merse Wellness Spa; Brisbane; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

FREE Fitness Cartel gym membership

Paid day off for your birthday -celebr

Discounts across Merse Wellness Spa

Discounts on Fitness Cartel apparel, a

Ongoing training, development and kari

Opportunity to grow with an expanding

Supportive team environment within a p

Job summary

Merse Wellness Spa is seeking a warm, polished Spa Receptionist to join our Front of House team in Virginia. You’ll be the first point of contact, delivering a premium Merse experience from the moment clients arrive and supporting bookings, enquiries, sales and day-to-day spa operations.

We’re looking for someone with reception or customer service experience, excellent communication, and a passion for hospitality.

Qualifications

• Reception or customer service experience in spa, wellness or similar environment.
• Warm, confident and engaging personality.
• Strong communication and rapport-building skills.
• Passion for delivering exceptional customer service.
• Ability to promote products, services and memberships.
• Multitask and stay organized in a busy environment.
• High standards of personal presentation and professionalism.
• Proactive hands-on attitude and willingness to help.

Responsibilities

• Welcoming clients and managing check-ins, bookings and enquiries.
• Responding to phone, email and walk-in enquiries in a friendly manner.
• Building rapport and creating a memorable guest experience.
• Promoting memberships, treatments, services, packages and retail products.
• Processing payments and maintaining client profiles and bookings.
• Keeping reception, sauna, spa and client areas clean and presented.

Skills

Reception experience

Customer service

Strong communication

Multitasking

Professional presentation

Proactive attitude

Australian working rights

First Aid CPR certified

Computer systems

Education

First Aid CPR certificate

Tools

Booking/POS systems

Job description

Merse Wellness Spa is seeking a warm, polished Spa Receptionist to join our Front of House team in Virginia. You’ll be the first point of contact, delivering a premium Merse experience from the moment clients arrive and supporting bookings, enquiries, sales and day-to-day spa operations.

We’re looking for someone with reception or customer service experience, excellent communication, and a passion for hospitality.