Spa Front Desk & Guest Experience Specialist

Hepburn Bathhouse & Spa and Hepburn Escape Villas; Daylesford; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free facility access

Work-life balance

Career growth opportunities

Staff discounts

Job summary

Hepburn Bathhouse & Spa and Hepburn Escape Villas in Daylesford, VIC, are seeking a meticulous Receptionist to be the first point of contact for guests, ensuring a seamless check-in and offer insights into our bathhouse, accommodation and wellness treatments. You will also advise on wellness products and local attractions to enhance visits.

The role requires friendly, guest-focused service with strong communication and multitasking abilities, plus experience with POS systems and booking

Qualifications

• Minimum 1 year of experience in a similar administrative, customer servicing, or receptionist role.
• Strong computer literacy, including Windows & Microsoft Office Suite.
• Familiarity with point-of-sale systems and booking software.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Police Check & Working with Children Check (Employee Status) may be required.

Responsibilities

• Greet and check-in guests for bathhouse and accommodation services.
• Provide information on wellness treatments and available products.
• Maintain accurate records and assist with administrative duties.
• Offer exceptional customer service with a friendly and professional approach.
• Handle point-of-sale transactions and daily reconciliation reporting.
• Ensure smooth operation of front desk activities, maintaining a well-organised reception area.

Skills

Customer service

Reception

MS Office

POS systems

Booking software

Communication

Multitasking

First Aid

Job description

Hepburn Bathhouse & Spa and Hepburn Escape Villas in Daylesford, VIC, are seeking a meticulous Receptionist to be the first point of contact for guests, ensuring a seamless check-in and offer insights into our bathhouse, accommodation and wellness treatments. You will also advise on wellness products and local attractions to enhance visits.

The role requires friendly, guest-focused service with strong communication and multitasking abilities, plus experience with POS systems and booking