Regional Wellness Growth & Performance Lead

Fitness Cartel Australia

Brisbane

On-site

AUD 120,000 - 160,000

Full time

7 days ago

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Benefits offered by this job

Free gym membership

Birthday paid day off

Discounts on Merse treatments

Job summary

Merse Wellness Spa is seeking a Regional Performance Manager to lead the performance of our spa network from the Virginia Support Office. You will support Spa Managers to deliver strong commercial results, consistent operations, and exceptional guest experiences across all Merse locations.

You will coach managers, drive revenue, and ensure health, safety and well-being standards while turning business priorities into practical plans. A focus on compliance and audits is essential to success.

Qualifications

Experience in multi-site or regional management within spa, wellness, retail or hospitality.
Track record of improving sales, profitability and operational performance.
Strong leadership skills and experience coaching managers and developing teams.
Commercial confidence with the ability to interpret performance data and act on it.
Sound understanding of workplace health and safety, compliance and operational standards.
Clear communication, strong organisation and a practical approach to problem solving.
Proficiency with digital tools such as Monday.com, SharePoint or CRM systems.
Certificate IV or higher in Beauty, Spa Management, Hospitality or Business is preferred.
Current First Aid and CPR certification.

Responsibilities

Drive revenue, and other performance targets across all spas.
Review key business drivers, including treatment bookings, memberships, packages, rebooking, retail and labour productivity.
Coach and mentor Spa Managers, supporting their leadership, accountability and development.
Lead regular one-on-ones, sales meetings and team check-ins across the network.
Identify performance gaps and work with managers on practical improvement plans.
Maintain consistent operational, brand, guest service and workplace health and safety standards.
Oversee site audits, critical risk checks and investigations into serious incidents.
Work with Marketing to deliver campaigns, promotions and local community activations.
Monitor guest feedback and support timely resolution of concerns.
Lead projects that improve systems, workflows and the guest experience.