Spa Manager - Holmview

Fitness Cartel Australia; Brisbane; Presencial; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gym membership

Discounted spa access

Discounts on supplements and products

Paid birthday leave

Descripción de la vacante

Merse Wellness Spa in Holmview is seeking an experienced leader to drive daily operations, guest experiences and a high-performing team. You will lead recruitment, develop staff, and push memberships, packages and retail to grow the brand.

Join a supportive, high-performance culture with leadership coaching from our General Manager and alignment with the wider MERSE leadership team as the brand expands across Australia.

Formación

• Experienced spa/fitness leader with a proven track record delivering guest-centric experiences.
• Ability to recruit, coach and develop a high-performing team.
• Strong operations mindset with a focus on memberships, packages and retail.

Responsabilidades

• Oversee day-to-day Holmview spa operations and maintain a safe, clean, welcoming environment.
• Own the guest journey from first enquiry to repeat visits and membership.
• Recruit, lead and mentor front-of-house staff.
• Drive sales across memberships, packages, treatments and retail.
• Build local community connections through partnerships and events.
• Manage rosters, payroll and compliance requirements.
• Plan and deliver customer engagement and marketing activities.
• Monitor KPIs and spa performance, identify opportunities and celebrate team successes.

Conocimientos

Spa leadership

Sales leadership

Team development

Guest experience

Descripción del empleo

Lead the Team at MERSE Wellness Spa, Holmview

This is an opportunity to lead the team at our MERSE Wellness Spa in Holmview and create exceptional experiences for every guest. You’ll oversee daily spa operations, build a supportive, high-performing team and help grow one of Australia’s fastest-growing wellness brands.

You’ll have ongoing support, including weekly coaching and mentoring from your General Manager and regular connection with the wider MERSE leadership team. We’re committed to developing our people, with the training, tools and guidance to help you succeed and grow your career as MERSE expands.

What’s in It for You?

• Career Growth: Build your leadership career with a growing national wellness brand
• Weekly Coaching: Regular mentoring to strengthen your leadership and sales skills
• Team Connection: Stay connected with the wider MERSE management team
• Culture: Work in a high-performance, fun and supportive environment where wellness is at the heart of what we do
• Workplace: Lead a state-of-the-art spa designed to feel like a retreat
• Perks:
  • FREE gym membership at all Fitness Cartel locations
  • Discounted access to MERSE Wellness Spas
  • Discounts on supplements, apparel and café products
  • Paid birthday leave

What You’ll Do

• Lead the day-to-day operations of the Holmview spa and maintain a safe, clean and welcoming environment
• Own the guest journey, from first enquiry through to repeat visits and membership
• Recruit, lead and develop a team of front-of-house staff
• Drive sales across memberships, packages, treatments and retail
• Build local community connections through partnerships, events and outreach
• Manage rosters, payroll and compliance requirements
• Plan and deliver customer engagement and marketing activities
• Monitor KPIs and spa performance, identify opportunities and celebrate team successes

Who You Are

• An experienced manager ready to lead a spa team and take ownership of performance
• A fitness or wellness sales leader who knows how to grow memberships and motivate a team
• A beauty, spa or hospitality leader with strong service standards and a record of achieving targets
• A confident people leader who can coach, develop and hold a team accountable
• Organised and commercially minded, with the ability to manage daily operations while creating a memorable guest experience

Why MERSE?

Join a growing wellness brand with a clear vision to grow and expand by 2030. You’ll have the support, development and career opportunities to grow alongside the business and help create a culture of performance, care and growth at our Holmview spa.

About us

Merse is not just a spa; it's a vision - a vision to transform wellness into an inclusive and welcoming space for everyone. Inspired by Mediterranean design, our spa boasts high-end fixtures, tranquil aesthetics, and a calming ambience that transports you to a world of luxury and serenity. Our spa is designed to be inclusive, embracing individuals from all walks of life. No matter your age, background, or wellness goals, Merse is here to offer a sanctuary where you can escape, relax, and recharge. At Merse, we offer a range of services from traditional and infrared saunas, luxury hot spas, cold plunge pools to cutting-edge body contouring, body spray tanning and innovative contrast therapy.