Spa Front Desk Concierge – Flexible Shifts & Perks

Hepburn Wellness; Daylesford; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free facility access

Staff discounts on wellness services

Career growth opportunities

Work-life balance

Job summary

Hepburn Bathhouse & Spa in Daylesford, VIC, seeks an organized Receptionist to be the first point of contact for guests, ensuring a smooth check-in process and providing information about the bathhouse, accommodations and wellness treatments.

You will advise guests on wellness products and local attractions, support front desk operations, and maintain records with a friendly, professional approach. Prior reception or hospitality experience is valued.

Qualifications

• Minimum 1 year of experience in a similar administrative, customer service or receptionist role.
• Strong computer literacy including Windows and Microsoft Office Suite.
• Familiarity with point-of-sale systems and booking software.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Prior experience in leisure, hospitality or wellness is desirable.
• Current First Aid Certificate (Workplace Level 2) and CPR Certificate.
• Police Check & Working with Children Check (Employee Status) required.
• Must be legally entitled to work in Australia.

Responsibilities

• Greet and check-in guests for bathhouse and accommodation services.
• Provide information on wellness treatments and available products.
• Maintain accurate records and assist with administrative duties.
• Offer exceptional customer service with a friendly and professional approach.
• Handle point-of-sale transactions and daily reconciliation reporting.
• Ensure smooth operation of front desk activities, maintaining a well-organised reception area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Friendly attitude

Tools

Microsoft Office

POS systems

Booking software

Job description

Hepburn Bathhouse & Spa in Daylesford, VIC, seeks an organized Receptionist to be the first point of contact for guests, ensuring a smooth check-in process and providing information about the bathhouse, accommodations and wellness treatments.

You will advise guests on wellness products and local attractions, support front desk operations, and maintain records with a friendly, professional approach. Prior reception or hospitality experience is valued.