Spa Reception | Virginia

Merse Wellness Spa; Brisbane; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

FREE Fitness Cartel gym membership

Paid day off for your birthday -celebr

Discounts across Merse Wellness Spa

Discounts on Fitness Cartel apparel, a

Ongoing training, development and kari

Opportunity to grow with an expanding

Supportive team environment within a p

Job summary

Merse Wellness Spa is seeking a warm, polished Spa Receptionist to join our Front of House team in Virginia. You’ll be the first point of contact, delivering a premium Merse experience from the moment clients arrive and supporting bookings, enquiries, sales and day-to-day spa operations.

We’re looking for someone with reception or customer service experience, excellent communication, and a passion for hospitality.

Qualifications

• Reception or customer service experience in spa, wellness or similar environment.
• Warm, confident and engaging personality.
• Strong communication and rapport-building skills.
• Passion for delivering exceptional customer service.
• Ability to promote products, services and memberships.
• Multitask and stay organized in a busy environment.
• High standards of personal presentation and professionalism.
• Proactive hands-on attitude and willingness to help.

Responsibilities

• Welcoming clients and managing check-ins, bookings and enquiries.
• Responding to phone, email and walk-in enquiries in a friendly manner.
• Building rapport and creating a memorable guest experience.
• Promoting memberships, treatments, services, packages and retail products.
• Processing payments and maintaining client profiles and bookings.
• Keeping reception, sauna, spa and client areas clean and presented.

Skills

Reception experience

Customer service

Strong communication

Multitasking

Professional presentation

Proactive attitude

Australian working rights

First Aid CPR certified

Computer systems

Education

First Aid CPR certificate

Tools

Booking/POS systems

Job description

Love wellness? Love creating exceptional client experiences? Ready to be part of something special? Merse Wellness Spa is looking for a warm, polished and customer-focused Spa Receptionist to join our team in Virginia.

As the first point of contact for our clients, you'll play an important role in creating the premium Merse experience from the moment they walk through the door. This is more than a traditional reception role - you'll support bookings, client enquiries, sales, memberships and day-to-day spa operations while ensuring every client feels genuinely welcomed and looked after.

Perks & Benefits

• FREE Fitness Cartel gym membership
• Paid day off for your birthday - celebrate on us
• Discounts across Merse Wellness Spa services
• Discounts on Fitness Cartel apparel, supplements and café products
• Ongoing training, development and career progression opportunities
• Opportunity to grow with an expanding health, fitness and wellness brand
• Supportive team environment within a premium wellness setting

About The Role

As part of our Front of House team, you'll be responsible for delivering an exceptional client experience while keeping the Spa running smoothly.

Your Day Will Include

• Welcoming clients, managing check-ins, bookings and enquiries
• Responding to phone, email and walk-in enquiries in a friendly and professional manner
• Building rapport with clients and creating a memorable experience at every interaction
• Supporting sales by promoting memberships, treatments, services, packages and retail products
• Processing payments and maintaining accurate client profiles and bookings
• Keeping reception, sauna, spa and client areas clean, stocked and beautifully presented
• Managing linen, stock levels and general supplies
• Completing opening and closing procedures
• Supporting the wider Spa team wherever needed to deliver a seamless client journey

About You

We're looking for someone who genuinely enjoys working with people and has an interest in health, beauty and wellness.

You’ll Ideally Bring

• Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environment
• A warm, confident and engaging personality
• Strong communication skills and the ability to quickly build rapport
• A genuine passion for delivering exceptional customer service
• Confidence recommending and promoting products, services and memberships
• The ability to multitask and stay organised in a busy environment
• High standards of personal presentation and professionalism
• A proactive attitude - you notice what needs doing and get stuck in
• Confidence using computer systems and learning new technology
• Australian working rights
• Current First A& CPR certificates, or willingness to obtain them

Availability

Merse Wellness Spa operates Mon-Fri 5.30am-9.30pm, Weekends 7am-7pm, so we're looking for team members who have flexibility across our operating hours. As a casual role, shifts will be offered across a rotating roster including weekends , so weekend availability is essential.

About Merse Wellness Spa

Merse Wellness Spa brings together premium wellness, recovery and beauty services in one destination, creating an elevated experience designed to help our clients look, feel and perform at their best. We're building a team of passionate people who genuinely believe in health and wellness and love creating exceptional experiences for others.

No agencies please.